Agenda
May 27, 2024
Cocktail 5 à 7 Québec
Dans le cadre de L’événement STORE 24, le CCCD organise le fameux cocktail Québec, le Cinq à sept. Tous les membres du secteur du détail sont invités à prendre part à cette réception gratuite afin de réseauter avec les délégués francophones du Québec et de l’ensemble du Canada.
Attend the pre-conference cinq à sept cocktail reception hosted by Conceil canadien du commerce détail (Retail Council of Canada, Quebec) to network with fellow French-speaking delegates from Quebec and across Canada.
Cocktail 5 à 7 Québec
May 27, 2024
5:00 PM - 7:00 PM EST
Dans le cadre de L’événement STORE 24, le CCCD organise le fameux cocktail Québec, le Cinq à sept. Tous les membres du secteur du détail sont invités à prendre part à cette réception gratuite afin de réseauter avec les délégués francophones du Québec et de l’ensemble du Canada.
Attend the pre-conference cinq à sept cocktail reception hosted by Conceil canadien du commerce détail (Retail Council of Canada, Quebec) to network with fellow French-speaking delegates from Quebec and across Canada.
May 28, 2024
Reimagining McDonald’s Canada: Transforming the Guest and Restaurant Experience for the Digital Generation
More than a million Canadians visit McDonald’s each day, not just because they love the food, but because they share a community connection. Michèle Boudria, President & CEO, McDonald’s Canada talks about innovating for tomorrow’s customer, driving business results and creating a bigger impact to deliver on McDonald’s purpose of feeding and fostering communities. From building technology to better serve its guests and people, to supporting local farmers and providing youth with their first jobs, it’s always about more than the burger.
Michèle Boudria
President & CEO
McDonald's Restaurants of Canada
Sangita Patel
Award-Winning Television Personality
Reimagining McDonald’s Canada: Transforming the Guest and Restaurant Experience for the Digital Generation
May 28, 2024
9:00 AM - 9:30 AM EST
More than a million Canadians visit McDonald’s each day, not just because they love the food, but because they share a community connection. Michèle Boudria, President & CEO, McDonald’s Canada talks about innovating for tomorrow’s customer, driving business results and creating a bigger impact to deliver on McDonald’s purpose of feeding and fostering communities. From building technology to better serve its guests and people, to supporting local farmers and providing youth with their first jobs, it’s always about more than the burger.
Sponsored by:
Speaking:
Michèle Boudria
President & CEO
McDonald's Restaurants of Canada
Sangita Patel
Award-Winning Television Personality
Turning GenAI Magic into Business Impact
GenAI technology is a marvel, but leaders are ready to see results. Generating ideas, improving efficiency, and personalizing experiences are just the edge of what this transformative technology can do. Google and BCG deliver a powerful session sharing how these new types of generative AI have the potential to significantly accelerate AI adoption, including in organizations still cracking the code to implementation.
Eric Morris
Managing Director and Head of Retail
Google Canada
Matthew Kropp
Managing Director and Senior Partner
Boston Consulting Group (BCG)
Turning GenAI Magic into Business Impact
May 28, 2024
9:30 AM - 10:00 AM EST
GenAI technology is a marvel, but leaders are ready to see results. Generating ideas, improving efficiency, and personalizing experiences are just the edge of what this transformative technology can do. Google and BCG deliver a powerful session sharing how these new types of generative AI have the potential to significantly accelerate AI adoption, including in organizations still cracking the code to implementation.
Sponsored by:
Speaking:
Eric Morris
Managing Director and Head of Retail
Google Canada
Matthew Kropp
Managing Director and Senior Partner
Boston Consulting Group (BCG)
How to Win with Gen A Today
Kerri-Ann Santaguida
VP & GP of Merchant Services
Amex Canada
Fast Five Sponsor Highlight
Generation Alpha is here and already making waves in the retail industry. In this session, Kerri-Ann Santaguida, VP and GM of Merchant Services for Amex Canada, will share key trends driving how Gen A like to shop, their influencer on the purchasing behaviour of other generations, and how retailers can win with this demographic.
How to Win with Gen A Today
May 28, 2024
10:00 AM - 10:05 AM EST
Fast Five Sponsor Highlight
Generation Alpha is here and already making waves in the retail industry. In this session, Kerri-Ann Santaguida, VP and GM of Merchant Services for Amex Canada, will share key trends driving how Gen A like to shop, their influencer on the purchasing behaviour of other generations, and how retailers can win with this demographic.
Sponsored by:
Speaking:
Kerri-Ann Santaguida
VP & GP of Merchant Services
Amex Canada
Inspiring Innovation: European Retail Trends for Canadian Retailers
Diana Dimitian, SVP Managing Director at Levi Strauss & Co. explores the dynamic landscape of European retail trends and experiences, inspiring Canadian retailers to draw on for their own innovation. Discover strategies for maintaining strong customer connections, and witness purpose-driven innovation.
Diana Dimitian
SVP, Managing Director of South Europe, North Africa
Levi Strauss & Company
Michael E. LeBlanc
Senior Retail Advisor
Retail Council of Canada
Inspiring Innovation: European Retail Trends for Canadian Retailers
May 28, 2024
10:05 AM - 10:45 AM EST
Diana Dimitian, SVP Managing Director at Levi Strauss & Co. explores the dynamic landscape of European retail trends and experiences, inspiring Canadian retailers to draw on for their own innovation. Discover strategies for maintaining strong customer connections, and witness purpose-driven innovation.
Speaking:
Diana Dimitian
SVP, Managing Director of South Europe, North Africa
Levi Strauss & Company
Michael E. LeBlanc
Senior Retail Advisor
Retail Council of Canada
From Gen A to Boomers, what trends are shaping the future of retail?
From Gen A to Boomers, what trends are shaping the future of retail?
May 28, 2024
11:30 AM - 12:15 PM EST
Generation Alpha is officially on the map and already influencing the retail industry. In this session, we’ll explore the trends that are shaping the future of retail and how they’re impacting shopping behaviour among each generation of consumers. From Gen A to Boomers, what’s influencing how they spend their money? And who they’ll spend it with?
Sponsored by:
Speaking:
Francesca Cardarelli
Strategy & Insights Lead
McDonald’s Restaurants of Canada
Joshua Bloom
GM of Global Business Solutions
TikTok Canada
Kimberly Kuzmak
VP Client Management, Global Merchant Services
American Express Canada
Optimizing ROI with a Modern In-Store Experience
Optimizing ROI with a Modern In-Store Experience
May 28, 2024
11:30 AM - 12:15 PM EST
Gain valuable insights into creating immersive experiences, optimizing content delivery, and measuring the effectiveness of digital advertising campaigns in-store. Leading retailers will share how they are rethinking customer experience in store to captivate customers and drive sales. Don’t miss this opportunity to discover actionable tactics to enhance your retail presence and boost your bottom line.
Sponsored by:
Speaking:
Stephanie Wall
Vice President Marketing
Sport Chek
How to Turn Returns into Returning Customers
How to Turn Returns into Returning Customers
May 28, 2024
11:30 AM - 12:15 PM EST
Ecommerce returns are the classic double-edged sword. Done correctly, they differentiate businesses, drive profitability and boost loyalty. Yet, excessive returns pose challenges. Join us as we share insights from a series of surveys with Canadian shoppers and retailers. We’ll distill five key findings into a session that guides the creation of an effective return strategy that benefits retailers, customers and our planet.
Sponsored by:
Speaking:
Mamta Dogra
Director, Content Marketing & Customer Engagement
Canada Post
Dale Brannan
Customer Success Manager
Canada Post
Fostering Inclusion from Diverse Suppliers to ERGs
Fostering Inclusion from Diverse Suppliers to ERGs
May 28, 2024
11:30 AM - 12:15 PM EST
Discover how leading retailers are advancing their DEI strategies with the support of community partnerships. Our speakers will discuss how integrating diversity into corporate culture—through employee resource groups (ERGs), DEI education, and strategic alliances—enables retailers to establish authentic connections with the communities they serve. The session will explore supplier diversity, including both direct and indirect procurement practices, emphasizing the positive impact of sourcing merchandise and services from diverse suppliers. Join us for an in-depth look at how these approaches foster inclusion and drive meaningful change in the retail landscape.
Speaking:
Darrell Schuurman
Co-Founder & CEO
Canada’s 2SLGBTQI+ Chamber of Commerce (CGLCC)
Letecia Rose
VP, Diversity, Inclusion & Belonging
Canadian Tire Corporation
Data Solutions that Empower your Business
Data Solutions that Empower your Business
May 28, 2024
12:30 PM - 12:50 PM EST
Lunch and Learn
A data-driven focus can help your business extract insights, allocate resources effectively, and help keep your business competitive. In this session get an inside look at how the current inflationary period is altering consumer spending, how to use transaction data to improve loyalty insights, and how leverage data like where customers work, live and play. Leave this session feeling confident with how to adapt your data driven strategy as market conditions change.
Sponsored by:
Speaking:
Sean McCormick
Data Export
Moneris
Big Data and AI Growth Strategies
Big Data and AI Growth Strategies
May 28, 2024
12:30 PM - 12:50 PM EST
Lunch & Learn
Retail Industry veterans Chris Gardner & Achille Ettorre discuss how they utilized advanced analytics to grow some of the most iconic brands in Canada. They will share their insight around GenAI and how it will change how retailers operate and grow.
Sponsored by:
Speaking:
Chris Gardner
Strategic Executive Advisor
Neighbourly Pharmacy
Achille Ettorre
AI Advisor
Andrew Kelly
GM Northeast Region
MicroStrategy
Communiquer à l’ère de la transition durable
Communiquer à l’ère de la transition durable
May 28, 2024
12:30 PM - 12:50 PM EST
Lunch and Learn
Le développement durable ontext ontextonal grandissante pour toutes les marques. Entre la gestion du changement, l’alignement des parties prenantes et la communication publique, les marques sont confrontées à de nombreux défis. Les accusations d’écoblanchiment – et autres types de blanchiments – ainsi que d’éco-slience(greenhushing) rendent la communication de ses pratiques ESG au marché encore plus ontext. Lily Barrière-Groppi, stratège principale chez LG2, partagera les meilleures pratiques en communication et des études de cas de marques nationales et ontextonals pour vous aider à communiquer vos efforts ESG avec succès et ainsi, faire de vos communications un levier stratégique puissant pour passer de la gestion de risques à la ontext de ontex dans un ontext de transition durable.
Speaking:
Lily Barrière-Groppi
Stratège principale,
LG2
Canadian Insights on Consumer Expectations in EV Charging
Canadian Insights on Consumer Expectations in EV Charging
May 28, 2024
1:00 PM - 1:20 PM EST
Discover how consumer needs are changing as more people choose electric vehicles, with fresh insights from new research by Leger, commissioned by FLO. The study surveyed over 1,500 Canadians, including both EV drivers and non-EV drivers, in contrast to previous surveys which often focused solely on affluent high-income EV drivers. Learn how the narrative changes when considering a broader demographic.
Sponsored by:
Speaking:
Jose Hollanda
Marketing Programs Director
FLO
Lisa Covens
Senior Vice-President
Leger
Candid Reflection: The Path Forward to The New Era of Loyalty
Candid Reflection: The Path Forward to The New Era of Loyalty
May 28, 2024
1:45 PM - 2:30 PM EST
With a reflection on the program’s journey over recent years AIR MILES President Shawn Stewart offers insights into its evolution as it enters the new era in loyalty. Following this, Shawn will be joined onstage by prominent AIR MILES executives and esteemed coalition partners. Together, they will delve into the dynamic interplay of how loyalty interacts within various industries, discussing emerging trends, data-driven insights shaping retail strategies, and more. As loyalty continues to act as a cornerstone for competitive advantage in the retail landscape, discover how it could potentially revolutionize your brand.
Sponsored by:
Speaking:
Shawn Stewart
President
AIR MILES Reward Program
John Francis
Vice President, Insights & Customer Engagement
Nova Scotia Liquor Corporation
Jason Beales
Chief Strategy and Commercial Officer
AIR MILES Reward Program
Unlocking Opportunity: Retail Media Networks
Unlocking Opportunity: Retail Media Networks
May 28, 2024
1:45 PM - 2:30 PM EST
Discover integrated opportunities that Retail Media Networks offer, from enhancing the in-store experience to amplifying your brand message to customers. Learn how to integrate Retail Media efforts with your store operations, collaborate with category and trade teams, and seize key moments in your planning cycle to maximize impact. Don’t miss these valuable insights and actionable strategies for harnessing the power of Retail Media to propel your retail business forward.
Speaking:
Ryan Webber
VP of Sales, Marketing and Client Success
Advance powered by Loblaw
Meghan Brophy
Senior Director, Sales
Walmart Connect Canada
Thriving in the New Normal: Navigating Retail Resilience and Consumer Revolution in the Affordability Era
Thriving in the New Normal: Navigating Retail Resilience and Consumer Revolution in the Affordability Era
May 28, 2024
1:45 PM - 2:30 PM EST
The affordability crisis is reshaping the Canadian retail landscape and consumer priorities, presenting a pivotal shift in shopping behaviors and brand relationships. This retail-focused presentation, underpinned by Leger’s comprehensive multi-year research, delves into the profound effects of inflation on consumer mental well-being, coping strategies of Canadian shoppers, highlighting the shift towards frugality as a newfound badge of honor and the resulting fluctuation in brand loyalties. Leveraging Leger’s advanced analytics, we aim to provide deep insights into the retail sector’s evolving dynamics, illustrating the significant impact on consumer behavior and projecting future trends in Canada’s retail industry and consumer lifestyles.
Sponsored by:
Speaking:
Christian Bourque
EVP & Senior Partner / Vice-président exécutif
Leger
Luc Dumont
SVP Insights / Vice-président, Insight consommateur,
Leger
Sustainable Strategies Achieving Customer Connection
Explore how a circular economy goes beyond waste reduction, inspiring innovation in technology, organization, and society. Join Maya Colombani, at L’Oréal, Kimi Walker, with Canadian Tire, and Derrick Emsley, of Tentree, as they discuss the significance of circular practices and their direct influence on customer connections and values.
Maya Colombani
Chief Sustainability & Human Rights Officer
L'Oréal Canada
Derrick Emsley
CEO & Founder
Tentree
Kimi Walker
Associate Vice President, Product Stewardship
Canadian Tire Corporation
Sustainable Strategies Achieving Customer Connection
May 28, 2024
3:00 PM - 3:45 PM EST
Explore how a circular economy goes beyond waste reduction, inspiring innovation in technology, organization, and society. Join Maya Colombani, at L’Oréal, Kimi Walker, with Canadian Tire, and Derrick Emsley, of Tentree, as they discuss the significance of circular practices and their direct influence on customer connections and values.
Speaking:
Maya Colombani
Chief Sustainability & Human Rights Officer
L'Oréal Canada
Derrick Emsley
CEO & Founder
Tentree
Kimi Walker
Associate Vice President, Product Stewardship
Canadian Tire Corporation
Gain the Competitive Edge with AI Insights
Trevor Bremner
Regional Director
Centric Software
Fast Five Sponsor Highlight
Explore how customer driven retail solutions that leverage AI are transforming the retail landscape, enhancing market responsiveness, operational workflow, and pricing strategies. Trevor Bremner from Centric Software shares how this comprehensive approach has helped global brands significantly improve operating margins within a single fiscal year and gaining a competitive edge thanks to AI insights.
Gain the Competitive Edge with AI Insights
May 28, 2024
3:45 PM - 3:50 PM EST
Fast Five Sponsor Highlight
Explore how customer driven retail solutions that leverage AI are transforming the retail landscape, enhancing market responsiveness, operational workflow, and pricing strategies. Trevor Bremner from Centric Software shares how this comprehensive approach has helped global brands significantly improve operating margins within a single fiscal year and gaining a competitive edge thanks to AI insights.
Sponsored by:
Speaking:
Trevor Bremner
Regional Director
Centric Software
Designing the Future: Insights from IKEA Canada on Adapting to Change
Selwyn Crittendon
CEO and Chief Sustainability Officer
IKEA Canada
Amid relentless change, how do you decide what brand essentials to keep and what business priorities to evolve? Join IKEA Canada’s CEO and Chief Sustainability Officer, Selwyn Crittendon to learn how one of the world’s most recognizable brands continues to adapt. Learn how decades of in-depth research steers the understanding of customers essential needs while showcasing an unwavering commitment to affordability in a challenging business landscapes. Be inspired by one of the world’s beloved brands and realize how history is a strength to protect a better future.
Designing the Future: Insights from IKEA Canada on Adapting to Change
May 28, 2024
3:50 PM - 4:25 PM EST
Amid relentless change, how do you decide what brand essentials to keep and what business priorities to evolve? Join IKEA Canada’s CEO and Chief Sustainability Officer, Selwyn Crittendon to learn how one of the world’s most recognizable brands continues to adapt. Learn how decades of in-depth research steers the understanding of customers essential needs while showcasing an unwavering commitment to affordability in a challenging business landscapes. Be inspired by one of the world’s beloved brands and realize how history is a strength to protect a better future.
Speaking:
Selwyn Crittendon
CEO and Chief Sustainability Officer
IKEA Canada
May 29, 2024
People, Culture and Belonging at Sephora Canada
For Sephora Canada, performance excellence is not just a goal – it’s the key to success. Recognized as a Best Employer by Forbes and Great Places to Work; Sephora Canada encourages employees to take bold steps, define trends, innovate and embrace diversity. Thomas Haupt, Country Manager, Sephora Canada talks about the value of prioritizing employee experience; ensuring diverse voices are heard and reflected, making Sephora a great place to work, play and shop.
Thomas Haupt
Country General Manager
Sephora Canada
Steve Worthy
Founder/CEO
Worthy Retail
People, Culture and Belonging at Sephora Canada
May 29, 2024
9:15 AM - 9:50 AM EST
For Sephora Canada, performance excellence is not just a goal – it’s the key to success. Recognized as a Best Employer by Forbes and Great Places to Work; Sephora Canada encourages employees to take bold steps, define trends, innovate and embrace diversity. Thomas Haupt, Country Manager, Sephora Canada talks about the value of prioritizing employee experience; ensuring diverse voices are heard and reflected, making Sephora a great place to work, play and shop.
Speaking:
Thomas Haupt
Country General Manager
Sephora Canada
Steve Worthy
Founder/CEO
Worthy Retail
In Store Media Measurement and Standardization
Ben Reynolds
VP Business Development
Walkbase
Fast Five Sponsor Highlight
Integration of in-store behavior into customer data platforms allows retailers to enhance digital activation across the purchase journey. Ben Reynolds of Walkbase shares best practices and technologies for full-funnel attribution and incrementality, advancing standardization. The session explores how brands and retailers can align on in-store measurement standards for effective in-store media and new measurement approaches that maintain privacy while providing valuable insights into in-store shopper behavior.
In Store Media Measurement and Standardization
May 29, 2024
9:50 AM - 9:55 AM EST
Fast Five Sponsor Highlight
Integration of in-store behavior into customer data platforms allows retailers to enhance digital activation across the purchase journey. Ben Reynolds of Walkbase shares best practices and technologies for full-funnel attribution and incrementality, advancing standardization. The session explores how brands and retailers can align on in-store measurement standards for effective in-store media and new measurement approaches that maintain privacy while providing valuable insights into in-store shopper behavior.
Sponsored by:
Speaking:
Ben Reynolds
VP Business Development
Walkbase
Transforming Challenges into Your Future Competitive Advantage
Doug Stephens
Founder
Retail Prophet
Join world-renowned retail Futurist, Doug Stephens, as he takes us into the exciting future of competitive advantage. As we stand at the intersection of innovation and disruption, Doug will unveil the new pillars of future advantage and what it will take for organizations to win. Discover how leading-edge companies are laying the foundation for what promises to be the greatest leap in competitive advantage in modern history. Doug will spotlight trailblazers who are not just adapting for the future but are actively shaping it.
Transforming Challenges into Your Future Competitive Advantage
May 29, 2024
9:55 AM - 10:35 AM EST
Join world-renowned retail Futurist, Doug Stephens, as he takes us into the exciting future of competitive advantage. As we stand at the intersection of innovation and disruption, Doug will unveil the new pillars of future advantage and what it will take for organizations to win. Discover how leading-edge companies are laying the foundation for what promises to be the greatest leap in competitive advantage in modern history. Doug will spotlight trailblazers who are not just adapting for the future but are actively shaping it.
Sponsored by:
Speaking:
Doug Stephens
Founder
Retail Prophet
Maximize Key Touchpoints in the Customer Journey
Jan Kestle
President and Founder
Environics Analytics
Dig deeper into the constantly shifting trends around demographics, the economy, technology and changing behavior with Environics President Jan Kestle to learn how to follow your customer’s journey to identify the key touchpoints critical to these major trends. Marketers and merchants will better understand how to respond to the big four whether you are in food, apparel, hard goods or any other industry.
Maximize Key Touchpoints in the Customer Journey
May 29, 2024
10:40 AM - 11:15 AM EST
Dig deeper into the constantly shifting trends around demographics, the economy, technology and changing behavior with Environics President Jan Kestle to learn how to follow your customer’s journey to identify the key touchpoints critical to these major trends. Marketers and merchants will better understand how to respond to the big four whether you are in food, apparel, hard goods or any other industry.
Sponsored by:
Speaking:
Jan Kestle
President and Founder
Environics Analytics
The Five “Rights” of Digital Merchandising
The Five “Rights” of Digital Merchandising
May 29, 2024
11:45 AM - 12:30 PM EST
Unlock the power of digital merchandising in today’s retail landscape. Join Adam Halim, SVP of Product and Marketing as he discusses how groundbreaking advancements in AI and digital technology will impact the way retailers market and merchandise. Discover how the fusion of traditional merchandising expertise with cutting-edge tools like human-in-the-loop AI can drive the “5 Rights” of digital merchandising success.
Sponsored by:
Speaking:
Adam Halim
SVP of Product and Marketing`
Flipp
How Moose Knuckles Elevates the Checkout Experience
How Moose Knuckles Elevates the Checkout Experience
May 29, 2024
11:45 AM - 12:30 PM EST
Explore how Moose Knuckles simplified payments across all channels and stores, empowering seamless customer experiences and driving innovation across all channels. Learn about the strategic integration tactics, prioritizing of customer-centric solutions, and discover the impact of innovative retail payment technologies. Walk away with actionable steps and tangible results to navigate the evolving retail landscape with confidence.
Sponsored by:
Speaking:
Andrea Elliott
EVP Direct to Consumer
Moose Knuckles
Sander Meijers
Country Manager, Canada
Adyen
AI Powered Marketing and Insights for Strategic Growth
AI Powered Marketing and Insights for Strategic Growth
May 29, 2024
11:45 AM - 12:30 PM EST
AI is revolutionizing marketing, ushering in enhanced personalization and streamlined processes. David Waterfall, VP Marketing with Mr. Lube shares how AI has been a key tool for strategic expansion including identifying potential new locations and enabling hyper-localized marketing. Leave this session with new ideas about what AI powered digital marketing can do for growth and attracting a broader customer base.
Sponsored by:
Speaking:
Adam Luck
Managing Director, Canada
DAC
David Waterfall
VP Marketing
Mr Lube
Forging Stronger Defenses against Organized Retail Crime
Forging Stronger Defenses against Organized Retail Crime
May 29, 2024
11:45 AM - 12:30 PM EST
The solutions to mitigate organized retail crime and rising violence in stores requires a collaborative effort not only among retailers but with law enforcement and other community partners too. Gain insights into the agile, strategic collaborations that are reshaping the fight against retail crime.
Sponsored by:
Speaking:
Daryl Blackmore
Director Asset Protection
Rexall Pharmacy Group
Terry Sullivan
VP Retail Solutions
Auror
Det. Mark Haywood
Detective, Commercial Auto Crime Bureau
Peel Regional Police
The Omnichannel Consumer Update
The Omnichannel Consumer Update
May 29, 2024
1:00 PM - 1:20 PM EST
Lunch and Learn
Explore post-pandemic shifts in consumer behavior and their impact on product discovery, qualification, and conversion. Colleen Martin of Caddle and Chris Parsons of Home Hardware analyze the influence of digital platforms and e-commerce on consumer habits and share insights into how consumers assess and qualify products. Leave this session with new strategies and inspiration to optimize conversion across all channels.
Sponsored by:
Speaking:
Colleen Martin
Chief Revenue Officer
Caddle
Chris Parsons
Sr Director, Omni-Channel Marketing
Home Hardware
Why Value First Messaging Matters…With the 2024 Consumer Always Hunting the Best Deals
Why Value First Messaging Matters…With the 2024 Consumer Always Hunting the Best Deals
May 29, 2024
1:00 PM - 1:20 PM EST
Discover practical ideas to drive value messaging while enhancing customer engagement as well as exploration and education in-store. Look at how you can build positive brand equity with a look at examples from leading retailers including grocery and convenience and leave with innovative ideas to take back to the team.
Sponsored by:
Speaking:
Victor Imbrogno
Director of Business Development - TDS Digital & Premedia
TC Transcontinental
Andy Priestman
Director of Business Development & Innovation
TC Transcontinental
Nouvelle normalité : comment le commerce de détail se réinvente et les consommateurs évoluent à l’ère où l’on se serre la ceinture ?
Nouvelle normalité : comment le commerce de détail se réinvente et les consommateurs évoluent à l’ère où l’on se serre la ceinture ?
May 29, 2024
1:00 PM - 1:20 PM EST
La crise de l’abordabilité actuelle affecte directement le commerce de détail et change les priorités des consommateurs. Cela incite les gens à la fois à repenser leur façon de faire leurs achats et leur relation avec les marques. Grâce aux analyses de Léger, vous aurez des éclaircissements par rapport aux changements d’habitudes de consommation et voir quels nouveaux comportements pourraient perdurer dans l’avenir.
Sponsored by:
Speaking:
Christian Bourque
EVP & Senior Partner / Vice-président exécutif
Leger
Luc Dumont
SVP Insights / Vice-président, Insight consommateur,
Leger
How to Effectively Communicate Your Sustainability Commitments
How to Effectively Communicate Your Sustainability Commitments
May 29, 2024
1:00 PM - 1:20 PM EST
Sustainability is top of mind for every brand, but between getting all key constituents aligned and communicating publicly there is a lot to consider. The risks of being accused of “greenwashing” (or other types of washing), “greenhushing” and more can make talking about your ESG practices even more challenging. Keith Barry, Partner and VP, Strategy at LG2 will share best practices and case studies from national and international brands to prove you can successfully communicate where your business is at and do it today. Use your communications as a powerful strategic lever to move from risk management to value creation in the eyes of employees, partners and consumers.
Speaking:
Keith Barry
Creating Exceptional Experiences
Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape. Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.
Tommaso Brusò
CEO
Eataly North America
Sylvain Michel
Senior Vice President, Strategy & Change
Holt Renfrew
Peter Hughes
National Customer Experience Practice Leader
KPMG Canada
Creating Exceptional Experiences
May 29, 2024
2:00 PM - 2:45 PM EST
Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape. Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.
Sponsored by:
Speaking:
Tommaso Brusò
CEO
Eataly North America
Sylvain Michel
Senior Vice President, Strategy & Change
Holt Renfrew
Peter Hughes
National Customer Experience Practice Leader
KPMG Canada
The Store as Media. The Shopper as Audience.
Chris Riegel
CEO
Stratacache
Fast Five Sponsor Highlight
Retail media ad spend is projected to reach $140 billion this year, over 20% of global ad spend. Most Retail Media Network revenue currently comes from online and mobile advertising, but these channels have plateaued. Chris Riegel, CEO of STRATACACHE shares a 3 point plan to supercharge future growth that increases the enterprise value of in-store monetization and effectiveness of the right in-store media for shoppers, merchants, and brands.
The Store as Media. The Shopper as Audience.
May 29, 2024
2:45 PM - 2:50 PM EST
Fast Five Sponsor Highlight
Retail media ad spend is projected to reach $140 billion this year, over 20% of global ad spend. Most Retail Media Network revenue currently comes from online and mobile advertising, but these channels have plateaued. Chris Riegel, CEO of STRATACACHE shares a 3 point plan to supercharge future growth that increases the enterprise value of in-store monetization and effectiveness of the right in-store media for shoppers, merchants, and brands.
Speaking:
Chris Riegel
CEO
Stratacache
Navigating the Challenges Facing Retailers with Canadian Tire Corporation CEO Greg Hicks
Greg Hicks
President and CEO
Canadian Tire Corporation
How can retailers effectively navigate the challenges of a rapidly changing world marked by disruption and evolving consumer demand – all in the face of an uncertain macroeconomic climate? Greg Hicks, President and CEO of Canadian Tire Corporation (CTC) and the RCC’s 2023 Distinguished Canadian Retailer, shares insights on how a renowned brand like Canadian Tire is striking a balance between navigating the present dynamic conditions while continuing to forge its future.
Navigating the Challenges Facing Retailers with Canadian Tire Corporation CEO Greg Hicks
May 29, 2024
2:50 PM - 3:25 PM EST
How can retailers effectively navigate the challenges of a rapidly changing world marked by disruption and evolving consumer demand – all in the face of an uncertain macroeconomic climate? Greg Hicks, President and CEO of Canadian Tire Corporation (CTC) and the RCC’s 2023 Distinguished Canadian Retailer, shares insights on how a renowned brand like Canadian Tire is striking a balance between navigating the present dynamic conditions while continuing to forge its future.
Sponsored by:
Speaking:
Greg Hicks
President and CEO
Canadian Tire Corporation