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Improving Customer Experience in Luxury Retail

May 30, 2023

11:30 am

- 12:15 pm

Speakers:

Salvatore Pugliese

Senior Director, IT Project Management, and Innovation

Birks Group

Salvatore Pugliese

Senior Director, IT Project Management, and Innovation

Salvatore (Sal) Pugliese is a seasoned business leader, executive, and technology industry veteran based in Montreal, Canada. With over 35 years of experience in the industry, Sal has held numerous leadership positions, including owning his own consulting technology company. He has a record of accomplishment of driving growth, innovative thinking, building strong teams, and delivering results.

Throughout his career, Sal has built a reputation as a strategic thinker, innovator, and successful business leader. With his extensive experience and expertise, he continues to be a valuable asset to the technology industry and business community by demystifying technology and integrating IT/Technology functions with business to deliver sustainable solutions. At the retail companies he has worked at, Sal is one who bridges the gap between technology and business operations.

Speaking at:

Cassaundra Laundry

Go to Market Lead, Business Application

Microsoft Canada

Cassaundra Laundry

Go to Market Lead, Business Application

Cassaundra is a revenue generator as the Go to Market Lead for Business Applications at Microsoft Canada. She leads performance across marketing, partner, sales, and customer success. Cassaundra enjoys empowering organizations to deliver their best customer and employee experiences. She is a proud University of Guelph alumni and resides in the GTA.

Speaking at:

Patrik Chavarie

Executive Vice President

Thinkmax

Patrik Chavarie

Executive Vice President

Patrik’s career path has been marked by an unwavering quest for innovative ideas and new approaches to boost business profitability and growth. Patrik has held several leadership and management positions in a variety of industries, including manufacturing, distribution, finance, information technology, and consulting. His keen business sense, profound insight, and skill at creating action plans have helped him assemble successful teams oriented toward deploying sales of national and international scope.

Speaking at:

With global demand for luxury branded products and watches, Birks sought a solution for tracking customers’ preferences and responding with options when stock was replenished. Using Microsoft Dynamics 365 Customer Engagement, Thinkmax promptly built an advanced waitlist solution. In this session, Patrik, Cassaundra, and Salvatore will discuss how this innovative solution helped Birks meet the demands of their luxury brand customers. Attendees will gain insights into how technology can enable luxury retailers to provide a personalized and seamless customer experience in the face of supply chain challenges.

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