Retail Resilience: Workforce Optimization Amid Rising Wages and Economic Uncertainty

Wilson Leung is a Principal in Mercer’s Career business based in Toronto, with extensive experience working with retail organizations across Canada. As the advisor for Mercer’s Retail Survey, Wilson provides strategic guidance to help companies navigate the evolving retail landscape. Prior to joining Mercer, Wilson held leadership roles in Total Rewards and store operations within the Canadian retail and financial services industries. Their expertise spans compensation benchmarking for executive and broad-based employee populations, designing effective incentive programs, and identifying opportunities to optimize compensation strategies and investments. 

Noah Davis is a Senior Associate in Mercer’s Career business based in Toronto. He provides project management, analytical, and consulting support to organizations across North America, with experience spanning industries such as retail, technology, manufacturing, and consumer products. Noah specializes in evaluating and designing effective incentive plans that align with each company’s rewards strategy and broader business objectives. His experience also includes developing compensation structures for both hourly and salaried roles, helping organizations navigate changes in minimum wage legislation and shifting market dynamics