Full Agenda
May 27, 2024
May 28, 2024
May 29, 2024

May 27, 2024

5:00 PM - 7:00 PM EST

Cocktail 5 à 7 Québec

Dans le cadre de L’événement STORE 24, le CCCD organise le fameux cocktail Québec, le Cinq à sept. Tous les membres du secteur du détail sont invités à prendre part à cette réception gratuite afin de réseauter avec les délégués francophones du Québec et de l’ensemble du Canada.

Attend the pre-conference cinq à sept cocktail reception hosted by Conceil canadien du commerce détail (Retail Council of Canada, Quebec) to network with fellow French-speaking delegates from Quebec and across Canada.

May 28, 2024

7:00 AM - 7:00 PM EST
Registration Open
7:30 AM - 5:30 PM EST
Exhibit Floor Opens
7:30 AM - 8:30 AM EST
Networking Breakfast
8:45 AM - 9:00 AM EST
Welcoming Remarks
9:00 AM - 9:30 AM EST

Tomorrow’s Customer: Strategizing for Growth and Community Engagement with McDonald’s Canada  

Michèle Boudria 

President & CEO

McDonald's Restaurants of Canada

Session details coming soon.

9:30 AM - 10:00 AM EST

Turning GenAI Magic into Business Impact

Eric Morris

Managing Director and Head of Retail

Google Canada

GenAI technology is a marvel, but leaders are ready to see results. Generating ideas, improving efficiency, and personalizing experiences are just the edge of what this transformative technology can do. Google and BCG deliver a powerful session sharing how these new types of generative AI have the potential to significantly accelerate AI adoption, including in organizations still cracking the code to implementation.

10:00 AM - 10:05 AM EST
Fast Five Sponsor Highlight
10:05 AM - 10:45 AM EST

Inspiring Innovation: European Retail Trends for Canadian Retailers

Diana Dimitian

SVP, Managing Director of South Europe, North Africa

Levi Strauss & Company

Diana Dimitian, SVP Managing Director at Levi Strauss & Co. explores the dynamic landscape of European retail trends and experiences, inspiring Canadian retailers to draw on for their own innovation. Discover strategies for maintaining strong customer connections, and witness purpose-driven innovation.

10:45 AM - 11:30 AM EST
Networking Break
11:30 AM - 12:15 PM EST
Retail in Focus: Morning Concurrent Sessions
12:15 PM - 1:45 PM EST
AGM Lunch
12:15 PM - 1:45 PM EST
Networking Lunch
1:45 PM - 2:30 PM EST
Retail in Focus: Afternoon Concurrent Sessions
2:30 PM - 3:00 PM EST
Networking Break
3:00 PM - 3:45 PM EST

Sustainable Strategies Achieving Customer Connection

Explore how a circular economy goes beyond waste reduction, inspiring innovation in technology, organization, and society. Join Maya Colombani, at L’Oréal, and Derrick Emsley, of Tentree, as they discuss the significance of circular practices and their direct influence on customer connections and values.

Maya Colombani 

Chief Sustainability & Human Rights Officer

L'Oréal Canada

Derrick Emsley

CEO & Founder


3:45 PM - 3:50 PM EST
Fast Five Sponsor Highlight
3:50 PM - 4:25 PM EST

Designing the Future: Insights from IKEA Canada on Adapting to Change

Selwyn Crittendon

CEO and Chief Sustainability Officer

IKEA Canada

Amid relentless change, how do you decide what brand essentials to keep and what business priorities to evolve? Join IKEA Canada’s CEO and Chief Sustainability Officer, Selwyn Crittendon to learn how one of the world’s most recognizable brands continues to adapt. Learn how decades of in-depth research steers the understanding of customers essential needs while showcasing an unwavering commitment to affordability in a challenging business landscapes. Be inspired by one of the world’s beloved brands and realize how history is a strength to protect a better future.

4:25 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:45 PM EST
ERA Networking Reception
6:00 PM - 8:30 PM EST
Excellence in Retailing Awards Gala Dinner

May 29, 2024

7:30 AM - 7:00 PM EST
Registration Open
7:30 AM - 8:30 AM EST
Scholarship Breakfast - Sponsored by JRoss Retail Recruiters
8:00 AM - 9:00 AM EST
Networking Breakfast
9:00 AM - 9:15 AM EST
Welcoming Remarks
9:15 AM - 9:50 AM EST

People, Culture and Belonging at Sephora Canada

Thomas Haupt

Country General Manager

Sephora Canada

Session details coming soon.

9:50 AM - 9:55 AM EST
Fast Five Sponsor Highlight
9:55 AM - 10:35 AM EST

Transforming Challenges into Your Future Competitive Advantage

Doug Stephens


Retail Prophet

Join world-renowned retail Futurist, Doug Stephens, as he takes us into the exciting future of competitive advantage. As we stand at the intersection of innovation and disruption, Doug will unveil the new pillars of future advantage and what it will take for organizations to win. Discover how leading-edge companies are laying the foundation for what promises to be the greatest leap in competitive advantage in modern history. Doug will spotlight trailblazers who are not just adapting for the future but are actively shaping it.

10:35 AM - 10:40 AM EST
Fast Five Sponsor Highlight
10:40 AM - 11:15 AM EST

Maximize Marketing Impact with Data

Jan Kestle

President and Founder

Environics Analytics

Environics Analytics’ Jan Kestle will explain a collaborative approach to data, emphasizing the notion of ‘data for good.’ Explore practical and ethical ways to leverage data to build brands and boost sales.

11:15 AM - 11:45 AM EST
Networking Break
11:45 AM - 12:30 PM EST
Retail in Focus: Morning Concurrent Sessions
12:30 PM - 2:00 PM EST
Networking Lunch
2:00 PM - 2:00 PM EST
Exhibit Floor Closes
2:00 PM - 2:45 PM EST

Creating Exceptional Experiences

Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape.  Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.

Holt Renfrew

Holt Renfrew

Peter Hughes

National Customer Experience Practice Leader

KPMG Canada

2:45 PM - 2:50 PM EST
Fast Five Sponsor Highlight
2:50 PM - 3:25 PM EST

Closing Keynote with Canadian Tire Corporation CEO Greg Hicks

Greg Hicks

President and CEO

Canadian Tire Corporation

Session details coming soon.

3:25 PM - 3:30 PM EST
Closing Remarks
4:00 PM - 5:30 PM EST
Grand Prix New Product Awards Networking Reception
5:30 PM - 8:30 PM EST
Grand Prix New Product Awards Gala Dinner