Main stage and concurrent sessions packed with dynamic discussions on retail’s most relevant topics.

Full Agenda
May 29, 2023
May 30, 2023
May 31, 2023

May 29, 2023

5:00 PM - 7:00 PM EST

Cocktail 5 à 7 Québec

Pour la première fois dans le cadre de L’événement STORE, le CCCD organise le Cinq à Sept, un cocktail de réseautage destiné exclusivement aux membres du Québec. Il s’agit d’une introduction exclusive à cette conférence qui permettra de vivre l’expérience STORE en compagnie de ...

May 30, 2023

7:00 AM - 7:00 PM EST
Registration Open
7:30 AM - 5:30 PM EST
Exhibit Floor Opens
7:30 AM - 8:30 AM EST
Networking Breakfast
8:30 AM - 8:45 AM EST
Welcoming Remarks
8:45 AM - 9:15 AM EST

Retail’s Economic Outlook – Facts to Balance Fears and Fuel Opportunities

Andrew Grantham

Executive Director and Senior Economist


Retailers have had to make immense changes, at incredible speed, to their business practices and operations as a result of exceptional economic pressures and uncertainties. In an environment of contradicting narratives, having a fact-based, Canadian, economic framework on which to consider what ...

9:30 AM - 10:10 AM EST

Recapturing the Art of Retail in an Era of Technology-driven Innovation

Doug Stephens


Retail Prophet

Technology has undeniably changed how we shop – but has it changed why we buy? How have consumers’ needs for novelty, connection, escape, and magic been satisfied? And is there more they need? World-renowned retail futurist Doug Stephens, explores how the world’s most inspiring retaile...

10:10 AM - 10:15 AM EST

Have Retailers Bridged the Gap with Gen Z?

Kerri-Ann Santaguida

Vice President and General Manager of Merchant Services

American Express Canada

Fast Five Sponsor Highlight

Together with Millennials, Gen Z wields unparalleled influence on the future of retail, driving digital payment trends that continue to reshape the industry. Amex Canada shares the latest update and comparison to their 2019 study to explore the impa...

10:15 AM - 10:45 AM EST

Leveraging Changing Discretionary Spending Patterns for Profitable Growth

Tamara Szames

Executive Director, Industry Advisor, Canada Retail


The pandemic, hybrid workplaces, immigration, and inflation have triggered staggering global changes in consumer behaviors and buying habits which have redefined how consumers spend their discretionary dollars. Circana, a leading international market information company, will provide a “real t...

10:45 AM - 11:30 AM EST
Networking Break
11:30 AM - 12:15 PM EST
Retail in Focus: Morning Concurrent Sessions
11:30 AM - 12:15 PM EST

Improving Customer Experience in Luxury Retail

What Labour Shortage? A Shopper’s Perspective.

Building an Agile Retail Strategy for the Future

The Future of Shopping Centres & Real Estate

12:15 PM - 1:45 PM EST
Networking Lunch
12:30 PM - 1:20 PM EST
Lunch and Learn
12:30 PM - 12:50 PM EST

Canadian Consumer Behaviour Insights

1:00 PM - 1:20 PM EST

Retailing in the Era of Tik Tok

1:45 PM - 2:30 PM EST
Retail in Focus: Afternoon Concurrent Sessions
1:45 PM - 2:30 PM EST

Drive Costs Down and Loyalty Up

Enhancing Customer Experience Through Design

The Impact of Exclusion at the Top

The Right Size at The Right Store: Better Customer Experiences at ALDO Group

2:30 PM - 3:15 PM EST
Networking Break - Sponsored by RLG
3:15 PM - 3:45 PM EST

Innovation & Intention is Shaping Consumer Commerce

Kostya Polyakov

National Industry Leader for Consumer and Retail Practice

KPMG Canada

Kostya Polyakov, National Industry Leader for Consumer & Retail with KPMG Canada, will explore how retailers are leveraging data for customer analytics, market entry, and predictive demand planning, while balancing the concepts for growth and resiliency. Gain insights on how planet-focused i...

3:45 PM - 4:00 PM EST

SEO has Changed. Have your Strategies?

Jenna Watson

SVP Digital Media


The increasingly diverse ways in which consumers seek information have also evolved the best ways to keep your company at the top of search engine results. Unfortunately, most organizations are still working with the “old rules” of SEO. DAC’s Jenna Watson, Senior Vice President, Digital Me...

4:00 PM - 4:30 PM EST

Hearable, Feelable, Wearable: Revolutionary Technology that will Connect the Future Workforce

David Shing

Digital Prophet

In an era where digital interfaces are increasingly being used to help humanize interactions and where people are at the same time yearning for deeper, genuine, connections, how can employers embrace hearable, feelable and wearable technology – powered by data, intelligence, sensors and more &...

4:30 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:45 PM EST
ERA Networking Reception
6:00 PM - 8:30 PM EST
Excellence in Retailing Awards Gala Dinner

May 31, 2023

7:30 AM - 8:00 AM EST
Registration Open
7:30 AM - 8:30 AM EST
Scholarship Breakfast - Sponsored by JRoss Retail Recruiters
8:00 AM - 9:00 AM EST
Networking Breakfast
9:00 AM - 9:15 AM EST
Welcoming Remarks
9:15 AM - 9:55 AM EST

Contemporary Leadership to Empower a Changing World

Afdhel Aziz

Founder and Chief Purpose Officer

Conspiracy of Love

Purpose is quickly becoming the intangible but incredibly powerful driver motivating today’s most successful CEO’s and companies. In this session, Afdhel Aziz, Chief Purpose Officer with Conspiracy of Love, and author of Good is the New Cool: The Principles of Purpose, shares how leaders can...

9:55 AM - 10:00 AM EST

The State of Canadian Payments Report 2023

Marilu Gaudio


Chase Payment Solutions Canada

Fast Five Sponsor Highlight

To help small business owners better understand the shifting Canadian payments landscape, join Marilu Gaudio as she unveils our first annual State of Canadian Payments report. We hope this report will equip business owners with the knowledge and data needed ...

10:00 AM - 10:30 AM EST

The Power of Retail Media Networks

Changes in technology and consumer media habits have enabled retailers to consider new data-driven media businesses that have the potential to generate incremental, high-margin revenue. First-party data is an increasing priority for retailers looking to leverage customer relationships, online an...

Alfredo Tan

SVP and Managing Director

Loblaw Media

Michael E. LeBlanc

Founder & President

M.E. LeBlanc & Company Inc.

10:30 AM - 10:35 AM EST

RCC Member Value Update

Santo Ligotti

VP of Member Services and Marketing

Retail Council of Canada

For 60 years Retail Council of Canada has been the voice of retail and now represents over 45,000 storefronts. Santo Ligotti, Vice President of Marketing and Member Services shares an update on member-only committees that offer the opportunity for unique collaboration with industry peers to help...

10:35 AM - 11:15 AM EST

AI’s Transformational Impact on Retail

Eric Morris

Managing Director and Head of Retail

Google Canada

Artificial intelligence is changing everything – including retail. This profoundly powerful technology is unleashing creative thinking on a massive scale that was almost unthinkable just a few months ago. Eric Morris, Managing Director and Head of Retail with Google Canada shares how retailers...

11:15 AM - 11:45 AM EST
Networking Break
11:45 AM - 12:30 PM EST
Retail in Focus: Morning Concurrent Sessions
11:45 AM - 12:30 PM EST

Future of Retail: Role of Data & AI in Retail

Mapping the Sustainability Stairway

The Shifting Landscape of Consumer Loyalty

Elevating and Personalizing In-Store Customer Experiences

12:30 PM - 2:00 PM EST
Networking Lunch
12:45 PM - 1:35 PM EST
Lunch and Learn
12:45 PM - 1:05 PM EST

Winning the Basket: Moving from Ads to Experiences

2:00 PM - 2:00 PM EST
Exhibit Floor Closes
2:00 PM - 2:30 PM EST

Building the Future on People, Purpose, and Planet Principles

Mountain Equipment Company’s (MEC) steadfast commitment to its people, product excellence, and maintaining strong community-based relationships with its consumers, eased its rocky transition from a cooperative to a private company with expanded operations. MEC’s Vice President Marketing Mich...

Michele Guimond

Vice President Marketing

Mountain Equipment Co.

Lisa Hutcheson

Managing Partner

J.C. Williams Group

2:30 PM - 2:35 PM EST

Streamlining Complex EPR Reporting

Patrick Wiedeman


Reverse Logistics Group

Fast Five Sponsor Highlight

As an enabler for retailers, RLG monitors and provides compliance services to customers across 80 countries globally. Patrick Wiedeman, CEO of Reconomy Comply Division and Reverse Logistics Group will showcase unique retail insights based on experie...

2:35 PM - 3:05 PM EST

New Ways to Use Data to Harness Emerging Trends and Better Meet Consumers’ Needs

Effectively building and maintaining consumers’ loyalty and trust as changing demographics, values, and lifestyles drive new shopping behaviours can only be achieved by working with today’s most relevant data. To truly understand evolving sensitivities and how retailers can more effectively ...

Danyal Syed Ali

Head of Consumer and Customer Insights

IKEA Canada

Jan Kestle

President and Founder

Environics Analytics

3:05 PM - 3:45 PM EST

The Frontline-first Advantage: Operationalizing DEI Strategies

Jarvis Sam

Founder and CEO

Rainbow Disruption

While leading DEI at Nike Inc, Jarvis Sam saw an incredible opportunity in how to improve and incorporate its DEI strategies. Learn how, through his novel, multi-phased approach, he was able to successfully turnaround and operationalize Nike’s vision – ahead of plan- by focusing on engaging ...

3:45 PM - 4:00 PM EST
Closing Remarks
4:00 PM - 5:30 PM EST
Grand Prix New Product Awards Networking Reception
5:30 PM - 8:30 PM EST
Grand Prix New Product Awards Gala Dinner