Agenda

Main stage and concurrent sessions packed with dynamic discussions on retail’s most relevant topics.

Full Agenda
Day 1 – May 31, 2022
Day 2 – June 1, 2022

Day 1 – May 31, 2022

7:00 AM - 7:00 PM EST
Registration Open
7:30 AM - 8:30 AM EST
Networking Breakfast
8:00 AM - 8:30 AM EST
Exhibit Floor Opens
8:30 AM - 8:45 AM EST
Welcoming Remarks
8:45 AM - 9:30 AM EST

State of the Industry

The accomplishments of retailers over the past two years have led the way in transformation of both customer and employees experiences. What does the future of retail look like on this continued trajectory? This state of the industry round table brings together Ira Kalish, C...

Dr. Sylvain Charlebois

Professor of Food Distribution and Policy

Dalhousie University

Ira Kalish

Chief Global Economist

Deloitte

Patricia Baker

Director, Retail

Scotia Capital Inc.

Dianne Buckner

Host

CBC’s Dragons’ Den

9:30 AM - 10:05 AM EST

Leadership Driven Pride in Retail

Susan O’Brien

Chief Brand & Customer Officer

Canadian Tire Corporation, Limited

As Canadian Tire celebrates its 100th birthday, the Corporation (CTC) is embarking on its next 100 years with an evolved brand purpose: to Make Life in Canada Better. This serves as their North Star for all decision-making, from product offerings and shopping options to thei...

10:05 AM - 10:10 AM EST

Revolutionize Decision Making with Smart Data Capture

Steve Cunningham

Senior Director Retail Sales

Scandit

Retailers today are seeking new solutions to tackle three big challenges: attracting and retaining talent, maintaining customer loyalty, and ensuring business efficiency. For retailers, having real time data at your fingertips is a game changer. Steve Cunningham, Senior Dire...

10:10 AM - 10:45 AM EST

Navigating Your Holiday Strategy

Eric Morris

Managing Director and Head of Retail

Google Canada

Reflecting on both pre-pandemic and pandemic holiday shopping seasons, Google Canada will offer retailers predictions and tactics to help make the 2022 holiday season a success.  With category specific insights, recommendations around in-store vs ecomm, and suggested de...

10:45 AM - 11:30 AM EST
Networking Break
11:30 AM - 12:15 AM EST

How to Reach and Succeed with Consumers in Quebec

How Retailers are Embedding ESG into the Fabric and Culture of their Organizations

The Modern Retailer

Putting Mental Health into Focus with Henry’s CEO, Gillian Stein

12:15 PM - 1:45 PM EST
Networking Lunch
12:30 PM - 12:50 PM EST

The Covid ERA’s Impact on Consumer Spending Behaviour

e-Mobility: What’s in Store for Retail

1:45 PM - 2:30 PM EST

Handmade And Hands On: How Lush Is Reinvigorating The In-Store Experience

Driving Customer Centricity Across Channels with Indigo and Well.ca

The Power of Driving Discovery Commerce

DEI Strategy: Opportunities for Growth and Meaningful Change

2:30 PM - 3:15 PM EST
Networking Break
3:15 PM - 4:00 PM EST

Driving the Sustainability Opportunity

Becoming more sustainable is rapidly becoming a top business priority across industries and around the globe, and retail is no exception. In this panelist conversation, moderated by RBC, companies that have embraced sustainability throughout their operations will share their...

Marc Kadonoff

Vice-President

Sweets from the Earth

Duncan Fulton

Chief Corporate Officer

Restaurant Brands International

Jacquelyn Kankam

Senior Director of Sustainability & Social Impact

DECIEM

Lindsay Patrick

Head of Strategic Initiatives and ESG

RBC Capital Markets

4:00 PM - 4:05 PM EST
Fast Five Sponsor Highlight with American Express
4:05 PM - 4:35 PM EST

Global Retail Trends in 2022: Alternative Commerce and the Metaverse

Kate Ancketill

CEO and founder

GDR Creative Intelligence

Shifting consumer priorities wait for no one. In 2030, 50% of the population will be GenZ and GenAlpha and priorities and interests are shifting now. GDR’s Kate Ancketill dives into the trends retailers need to prepare for including physical stores as a support system for ...

4:30 PM - 5:45 PM EST
ERA Networking Reception
6:00 PM - 8:30 PM EST
Excellence in Retailing Awards Gala Dinner

Day 2 – June 1, 2022

7:00 AM - 8:00 AM EST
Registration Open
7:30 AM - 8:30 AM EST
Scholarship Breakfast
8:00 AM - 8:45 AM EST
Networking Breakfast
9:00 AM - 9:15 AM EST
Welcoming Remarks
9:15 AM - 9:55 AM EST

Enriching Retail Through Technology with Best Buy Canada

As the retail industry reflects on the great acceleration over the course of the pandemic, the adoption of technology is at the forefront and Best Buy Canada is leading the way. From selling immersive experiences for home, to maximizing the customer journey through digital o...

Mat Povse

Senior Vice President, Retail & Geek Squad Services

Best Buy Canada

Ron Wilson

President, International

Best Buy Canada

Michael E. LeBlanc

Founder & President

M.E. LeBlanc & Company Inc.

9:55 AM - 10:00 AM EST

5G is Transforming the Retail Experience

Timothy Schnare

Regional Sales Manager Central Canada

Cradlepoint

Fast Five Sponsor Highlight

5G technology is digitally transforming retailers and enabling new consumer experiences such as augmented reality, artificial intelligence, and proximity-based marketing. Timothy Schnar...

10:00 AM - 10:40 AM EST

Reinventing Supply Chain to Meet New Customer Priorities

At the heart of any business are its customers. However, urgent and continued disruption to supply chains worldwide have required innovation to ensure that the needs and evolving expectations of customers are met. This panel of leaders from renowned Canadian organizations wi...

Clint Mahlman

President & COO

London Drugs Limited

Rosie Pouzar

Chief Operating Officer

Sephora Canada

Liz Wilson

Head of Customer Fulfillment

IKEA Canada

Mark Petrie

Executive Director, Retail & Consumer Research

CIBC Capital Markets

10:40 AM - 10:45 AM EST

Fast Five: RCC Retail Pulse Dashboard

Santo Ligotti

VP of Member Services and Marketing

Retail Council of Canada

Access to the latest data and tends is a critical tool in business planning and forecasting. RCC’s Santo Ligotti, VP Member Services and Marketing, presents the RCC Retail Pulse Dashboard, a new interactive tool for members developed in partnership with KPMG. RCC members w...

10:45 AM - 11:20 AM EST

What Retailers in Canada Can Learn from the Chinese Market

Kostya Polyakov

National Industry Leader for Consumer and Retail Practice

KPMG Canada

China has surpassed the United States and has become the largest retail sector in the world and serves as a trend setter 2-3 years ahead of other major markets. KPMG’s National Leader for Consumer and Retail, Kostya Polyakov, explores the buying behavior of consumers in Ch...

11:20 AM - 11:55 AM EST
Networking Break
11:55 AM - 12:40 PM EST

Clicks and Bricks: How Do Digital Promotions Impact In-Store Traffic?

More than eCommerce: The Path to Digital Growth

Beyond Omnichannel: The Pursuit of Adaptive Retailing

The Future of Work: Humanizing Connections in a Digital World

12:40 PM - 2:00 PM EST
Networking Lunch
1:00 PM - 1:20 PM EST

Grocery Disruptors: Innovation in the Retail Aisle

2:00 PM - 2:00 PM EST
Exhibit Floor Closes
2:00 PM - 2:40 PM EST

The Future of Work is Now

Rocky Ozaki

Founder

NoW of Work Inc. and the NoW-Academy

In today’s hyper-competitive employment landscape, retailers have an opportunity to modernize their operations to attract talent, increase flexibility, and enhance the overall employee experience. Rocky Ozaki, Founder and CEO of the NoW of Work, is a Future of Work evangel...

2:40 PM - 3:15 PM EST

The Impact of Bias on Employee and Customer Experience

Dr. Hadiya Roderique

Diversity and Inclusion Advocate, Journalist, Lawyer

Individuals and organizations have known for decades that traditional business systems are rooted in biases. These biases, conscious and unconscious, impact relationships with colleagues and the experiences consumers have with your brand. Dr. Hadiya Roderique, Journalist, La...

3:15 PM - 3:55 PM EST

The Shifting Priorities in Food and Drink

Paco Underhill

Founder and former CEO

Envirosell

How and what Canadians are eating continues to rapidly evolve creating significant impact on grocery, food service, and the retail industry as a whole. Paco Underhill, founder of Envirosell Inc. and author of Why We Buy: The Science of Shopping, joins us to share insights fr...

3:55 PM - 4:00 PM EST
Closing Remarks
4:00 PM - 5:30 PM EST
Grand Prix New Product Awards Networking Reception
5:30 PM - 8:30 PM EST
Grand Prix New Product Awards Gala Dinner