Sponsors
RCC STORE is made possible by our generous sponsors. Thanks to the following companies, RCC STORE is able to facilitate and inspire retail innovation.
Presenting
Salesforce
Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
Unite teams around a 360-degree view of every customer at every touchpoint on their journey. Deliver personalized experiences your customers expect and build lifetime loyalty with Salesforce for Retail. Hear what Best Buy Canada , had to say about us:
“With Salesforce, we can enrich more people’s lives with technology. It enables us to work faster and have smarter conversations with our customers.”
- Theirry Hay-Sabourin, Senior Vice President of eCommerce & Technology, Best Buy Canada
Platinum
American Express
As a proud sponsor of the Retail Council of Canada, helping you do more business is our business at American Express Canada.
When you accept American Express Cards, you gain access to higher spending customers and a greater number of business clients.
We also help retailers grow through business solutions that include cash flow management, providing working capital opportunities and lucrative rewards
Environics Analytics
Environics Analytics (EA) is the premier marketing and analytical services company in Canada, helping thousands of customers across every industry sector turn data and analytics into strategy, insights, and results. Established in 2003, we specialize in using best-in-class data, analytics expertise, and purpose-built software to address key challenges in areas such as consumer profiling and segmentation, multichannel media planning and execution, trade area analysis, merchandising strategies and site location decision-making.
Our ENVISION platform provides quick and easy access to our comprehensive and privacy-compliant databases—including the latest mobile movement data. Environics Analytics is a Bell Canada company.
Don’t miss Google’s Main Stage Session : Navigating Your Holiday Strategy
Day 1 – May 31, 2022 10:10 AM – 10:45 AM EST
Reflecting on both pre-pandemic and pandemic holiday shopping seasons, Google Canada will offer retailers predictions and tactics to help make the 2022 holiday season a success. With category specific insights, recommendations around in-store vs ecomm, and suggested decision-making tactics, this session is one you won’t want to miss.
KPMG
KPMG in Canada takes a multi-disciplinary approach to help your business overcome challenges and respond to opportunities. We leverage the skills, knowledge, experience and passion of our firm to provide deep business insights and innovative solutions to help you and your business succeed.
The professionals in our Consumer & Retail practice combine deep industry knowledge with extensive experience working with clients in the retail sector, plus the food, beverage and consumer products and restaurant segments.
At KPMG, we provide support in Audit, Tax, and Advisory in a functional, and collaborative way that today’s Consumer & Retail market requires. We measure our success from the only perspective that matters – yours.
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What Retailers in Canada Can Learn from the Chinese Market
Day 2 – June 1, 2022
10:45 AM – 11:20 AM EST
China has surpassed the United States and has become the largest retail sector in the world and serves as a trend setter 2-3 years ahead of other major markets. KPMG’s National Leader for Consumer and Retail, Kostya Polyakov, explores the buying behavior of consumers in China and how these trends shape the retail industry. Kostya looks at the impact of integrated social commerce, leveraging technology in brick and motor, and the future of boundaryless retail where customer can buy whatever they want, wherever, and whenever the want it, in-store, online or whatever the future may hold.
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact/
Thinkmax
Leveraging advanced industry and technical expertise with leading-edge technologies, Thinkmax implements efficient and innovative solutions, streamlining business processes, unifying digital experiences, and accelerating transformative change.
With offices in Canada and the US and partnerships with world-leading organizations, Thinkmax’s human-centric, hands-on approach and proven methodology build sustainable solutions and enduring relationships for ongoing success.
Zipline
Research shows that only 29% of direction sent to stores by corporate headquarters is correctly executed by store teams. This means that a brand’s initiatives aren’t effectively coming to life in stores: marketers, merchandisers and communications teams are wasting time planning for campaigns and programs that will never be accurately implemented. Zipline enables next-day field execution. Everything store teams need to do – tasks, assessments, checklists, and more – goes into a single platform, and Zipline serves everything up in an easy-to-digest, targeted way that helps teams get more done in less time. With Zipline, teams at headquarters can make a last-minute decision (to launch a promotion, pull a product from the sales floor, change a display, etc.) and because teams in the field know exactly where to go to get the information they need to do their jobs, the likelihood that they execute on that direction the very next day is well above 90%.
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Handmade And Hands On: How Lush Is Reinvigorating The In-Store Experience
Day 1 – May 31, 2022
1:45 PM – 2:30 PM EST
Known for innovative products and a strong stance on animal testing and ethical campaigning, Lush is challenging modern assumptions about how retailers connect with community. After the bold move of deactivating global social media accounts Lush has innovated their approach to building and connecting with consumers. In this session, Carmen Ip, Communications and Operations Manager, with Lush chats with Zipline CEO Melissa Wong about their truly handmade and hands-on approach. Discover how Lush is changing the way customers can interact with the brand in-store and how individual shops are growing their community influence as proven by notable increases in business.
Gold
ACS Productions Sound and Lighting Inc.
Your Vision, Your Vision, Our Creation…Our Creation…
A Smart Label Solutions
A Smart Label Solutions is a brand Printers Plus Inc. steps into the technological industry to promote greener and environmentally friendly products to our customers across Canada. From Printers and Copiers to Labels, and to Electronic Smart Labels, we handle it all, and we’re good at it! In fact, our 30 years of committed service agreement to many of our customers are among the best in the industry, and we are dedicated to continuing to serve our customer with their highest expectation. Whether you’re a Health Region, a large corporation, or a grocery chain store. We can offer a wide variety of products and services to meet your demands. In fact, our solutions specialists are available to assist you in achieving the optimal business solutions for your daily operation. Our approach is simple, we offer cost effective solutions for every retail business. You need, we deliver!
Graff Retail
Let’s face it; this isn’t the same ball game. Traffic in stores will likely be down for most, and the expectations of customers visiting your stores will be significantly higher. You need retail training programs that will increase conversion rates and average sales to meet your goals. So, how do our retail training programs make that happen?
By recognizing that your frontline teams are now more important to your success than ever before. How your store teams perform will be the single greatest differentiator between your store and the competition and between success and failure. It’s time to give your store staff the sales and management skills they need, plus the work experience they deserve. In turn, they’ll deliver the experience your customers demand … and the results you need.
Cradlepoint
Cradlepoint enables the freedom to connect people, places, and things that drive more experiences, more ways to work, and better business results — anywhere. The company is a pioneer in Wireless WAN, offering advanced 4G and 5G routers and adapters — controlled through Cradlepoint NetCloudTM. Retail stores rely on Cradlepoint and its Cellular Intelligence to build a reliable, secure network for fixed and temporary sites, vehicles, IoT devices, and remote employees. Headquartered in Boise, Idaho, Cradlepoint is a subsidiary of Ericsson’s Business Area Technologies and New Businesses division. It has international offices in Asia Pacific, Canada, Europe, India, and Latin America. www.cradlepoint.com
Deloitte
Rethink. Retail. Solutions
Deloitte is a global leader in the retail professional services, offering end-to-end services in Consulting, Risk Advisory, Tax, Financial Advisory and Audit & Assurance. As an international firm operating in 150 countries, our integrated team brings innovative solutions to solve the most complex Retail challenges.
Deloitte’s experience extends across all major retail sectors including grocery, apparel, specialty, mass and department stores. Our eminence and consumer insights have been quoted in national and international publications.
Our team has the insight, knowledge and expertise to provide end-to-end services, from strategy right through to implementation. To date, we have served the ten largest retailers in the world and 85 percent of the top retailers in the Fortune 500, working alongside our clients to help them embrace and advance digital, maximize efficiency, and accelerate growth.
Leger
Leger is the largest Canadian-owned, market research and analytics company with more than 600 employees in eight Canadian and US offices. Leger has been working with prestigious clients since 1986.
Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
PayPal
PayPal enables enterprises to build scalable and secure payment systems leveraging one of the largest global payment networks. With PayPal, enterprises can create seamless commerce experiences for consumers and drive conversion across multiple channels and payment methods. The PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy.
While expanding to new markets, enterprises can build optimized card processing and leverage machine learning-based risk intelligence – all while navigating complex regulatory environments with the help of PayPal expertise. The platform’s combination of global scale, technology, and consumer intelligence from the PayPal wallet makes it a qualified and connected partner for merchants using payments innovation as a catalyst for growth.
SAP
The SAP for Retail solution portfolio helps retailers run at their best by providing visibility into all aspects of the business and delivering an optimal customer experience every day. SAP solutions give you the in-the-moment details needed to act on anything that could impact your commerce and store operations, supply chain, employees, and customers. You can get ahead of changes to become a more resilient, more profitable, and more sustainable business. Together with our partners, we are committed to delivering the value and performance you need – today and tomorrow. Learn more about SAP’s retail solutions at http://www.sap.com/retail or email us at retail-forum@sap.com
Tiktok
TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TTikTok is the leading destination for short-form mobile video. Our mission is to inspire and enrich people’s lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. We are also a platform that is uniquely positioned to help marketers deliver both cultural and business impacts. Come by the TikTok Store (booth #147) to learn more about how to activate your brand and how to create your own #TikTokMadeMeBuyIt moments and for a chance to win exclusive TikTok swags.
Toronto Congress Centre
Toronto Congress Centre is the largest privately owned trade & convention facility in Canada with over 1 million square feet of trade & convention space. TCC was founded with single visionary goal: to become the most innovative, customer-focused convention facility in North America. TCC is home to some of the countries largest and most prestigious events. TCC’s success is largely due to their corporate philosophy, GEM™ – “Great Experience Makers”, more than a corporate Mantra, for TCC GEM™ is a way of life. TCC firmly believes “its not enough to do well, one must continually strive to reach above and beyond”. It is this ideology that continues to keep TCC at the forefront of the industry.
Tulip
Tulip provides a suite of cloud-based solutions that power the modern store experience. Partnered with Apple and Salesforce, Tulip equips sophisticated retailers to build connections with customers, fulfill orders, checkout purchases, and optimize operations in order to create the end-to-end experience modern customers expect. Leading retailers like Mulberry, Saks Fifth Avenue, Indigo, Kate Spade, Purolator, and Michael Kors use Tulip to elevate the shopping experience, increase sales, and improve customer service across channels.
Visit tulip.com to learn more.
Silver
BFG
BFG offers flexible end-to-end I.T. and electrical solutions with a focus on improving our client’s performance and enhance their ROI. We only succeed when you succeed!
We deliver our services from 9 offices across the country. We are the single source for companies that operate here, providing reliable installations, services, and complete support so you to not need to manage multiple vendors.
Trusted by Canada’s largest retailers and restaurant groups, many take full advantage from our customized offerings, including Installations, Field Services, Electrical Services, Distribution and Office Technologies.
Come see us and let us show you what we can do for you!
Caddle
With access to rapid insights at every stage of the consumer journey, Caddle® is the largest mobile-first insights platform that rewards Canadians for sharing data and engaging with brands.
How it Works:
Capture relevant insights for any challenge or opportunity. Engage seamlessly with shoppers at every stage of the consumer journey by leveraging the Caddle suite of tools. Caddle rewards panel members for actions ranging from video, survey, receipt capture, reviews, and more.
Largest Canadian Panel in Market
Caddle is the largest daily active survey panel in the Canadian Market, with over 10,000+ Daily Active Users and 100,000+ Monthly Active Users. Macro & niche data verticals range from Amazon Prime members to new moms, repeat customers to vegan buyers, and more.
Why Us?
Get rapid insights in 72 hours Trusted by fortune 500 brands and major research firms Rich, in depth customer data, including purchase Flexible options customized to suit your brand
Chase Canada
Power your Business with Secure Payment Solutions from Chase
As a business owner, you need simple, secure and easy-to-use solutions to accept card payments. Your customer comes first so why not let them pay the way they want, wherever business happens for you today.
With Chase Merchant Services, you’re getting more than 20 years of experience helping businesses accept payments in-store, online and on-the-go with the products, service and technology that suit your every business need.
Chase can help your business grow. Find out how.
Flo
FLO is a leading North American charging network
We operate a comprehensive charging ecosystem that fulfills EV drivers’ needs wherever they may be—at home, at work or on the go—by ensuring a consistently simple and seamless experience.
FLO offers smart home charging solutions for both single-family houses and multi-unit residential buildings, as well as access to thousands of public charging stations across the country.
FLO also provides turnkey solutions to property managers, business owners, employers and municipal administrators who wish to support EV adoption by supplying charging services.
FLO is a subsidiary of AddEnergie. FLO employees are located across North America, from the headquarters in Quebec City, to assembly plants in Shawinigan, to offices in Montreal, Vancouver and Sacramento, and they also work remotely in key US and Canadian markets.
GoCo
Created by TELUS in 2020, GoCo was born from the merger of six companies experienced in technology which provide
We’re GoCo. As business communications technology continues to evolve rapidly, too many companies still don’t have access to the right tools they need to succeed… We’re here to change that! GoCo is a next-generation managed service provider that offers effortless business communication solutions.
Backed by Telus, we’re a team of experienced technology entrepreneurs uniting our strengths and expertise to help businesses connect with their customers and the rest of the world. We are united in our belief that there’s a better way to deliver simple, scalable solutions with speed. We have the scale and resources to bring our vision to life, but also the agility to flex according to the needs of our customers along the way.
To run an efficient and modern retail operation, business’ need to deliver exceptional customer service and an enhanced in-store experience. GoCo can provide you with the Unified Communications, Managed Network Security and Managed Network Services you need to stay competitive.
Ready? Let’s Go!
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JRoss Retail Recruiters
We’re Canada’s leading recruiting agency specializing exclusively in retail.
We’re leaders in recruiting premium candidates for leadership positions, including those that require specialized skillsets.
We have recruiters in Toronto, Montreal, Vancouver and Calgary, and with extensive retail operations experience and years of search experience for Canadian retailers, we recruit candidates at the staff, management and executive levels coast to coast.
We have deep retail industry connections, including an extensive database of qualified candidates and a broad network of contacts at all levels. We place all retail, wholesale and related positions including store, district & regional managers, ecommerce & omnichannel specialists, buyers, human resource professionals, merchandisers, marketing professionals, distribution & logistics staff, senior executives to the CEO level, and others.
The bottom line? We know retail and we find people who fit.
We help you Set The Bar. Hire.
Moneris
As a Canadian company born and bred, Moneris® is proud to be the payment solutions partner Canadian businesses trust. Moneris understands the payment landscape and is here to help businesses like yours accept payments easily and securely. Whether you want to accept payments in-person, online, or via mobile devices, Moneris offers a variety of solutions that can meet your different business needs. Get up and running quickly and easily with a stress-free setup, and know that you’ll always have access to 24/7 support.
Scandit
Scandit Smart Data Capture helps retailers delight customers & automate store operations through unmatched speed, accuracy and intelligence. We enable retailers to deliver a true omnichannel experience by blending the e-commerce environment with the physical store. From the shop floor to back of house, retailers automate operations by moving processes like shelf management & stock control onto smart devices while boosting employee efficiency & retention. We also enable great customer experience services like Scan-and-Go shopping & personalized promotions to enhance loyalty.Scandit Smart Data Capture platform is built on proprietary computer vision, augmented reality, and machine learning technologies. Our award-winning software puts unrivaled scanning performance into mobile apps, to read barcodes, recognize text & objects, & display real-time information with augmented reality. Trusted by 3 of the top 5 global retailers, many of the world’s most innovative and successful retailers are benefiting from Scandit’s enterprise-grade smart data capture platform, including Sephora, Decathlon, Urban Outfitters, 7-Eleven and Levi Strauss & Co.
Bronze
Channel Control Merchants Corporation – Canada
Channel Control Merchants is the only integrated reverse logistics service provider and store retailer in the industry, with over 110 stores in Canada and the US. As both a trusted manager of brand-sensitive secondary market goods and extreme value offline retailing, CCM sustainably safeguards your most valued assets—your image, your reputation, and your bottom line.”
headversity
headversity helps your employees get ahead of adversity. Our skill-based technology is helping organizations revamp their mental health strategy by focusing on prevention and building safe culture. With an industry-first blended learning system that integrates SOLO and TEAM training with platform intelligence, we have helped employees in more than 22 countries around the world upskill resilience, behavioral health and psychological safety so they can think, feel and be their best.
Nudge
Nudge is the digital communications platform that improves the performance of your retail workforce. Backed by the highest user ratings in its category, Nudge provides store associates with the information and tools they need to stay connected at work and reach organizational goals – from a lift in sales to an increase in customer satisfaction. Leading brands such as Staples, Mastermind Toys, and Sporting Life rely on Nudge to communicate better, gather feedback faster, and harness actionable insights to drive better business outcomes.
paybilt
Paybilt is the leading provider of instant bank payments in Canada. We build simplified and easy-to-use payment products that focus on the consumer. Whether you’re a start-up or a multi-national enterprise, we are experienced in dealing with businesses of all sizes. We handle every aspect of the payment experience so you can focus on what you do best. Paybilt takes the pain out of payments.
reebee
reebee is a Canadian retail technology company and digital platform providing consumers with information to discover products and make their best purchasing decisions. The reebee app makes it easy for consumers to browse and discover local flyers, stay organized with an integrated shopping list, search for products and much more. Available for free in Canada on the Apple App Store and Google Play, reebee specializes in targeted flyer distribution, engaging the consumer audience through a rich mobile experience. Digital distribution not only fills in the voids of physical distribution, but it also reaches a new audience with distinctly measurable results. With reebee, retailers are able to track consumer buying signals like never before.
Ryley Learning
Training is a critical plank in an impactful Diversity, Equity and Inclusion strategy. With animation, real-world stories, and gamification, Ryley Learning can help your company combat workplace racism and sexual harassment. Engage and empower your people teams with eLearning that makes a difference!
TC Transcontinental
TC Transcontinental is the largest printer in Canada and a leader in flexible packaging in North America. The Corporation is also positioned as the leading Canadian French-language educational publishing group. For over 45 years, TC Transcontinental’s mission has been to create quality products and services that allow businesses to attract, reach and retain their target customers. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental’s commitment to its stakeholders is to pursue its business activities in a responsible manner.
Toshiba
For over 140 years, Toshiba Group has contributed to a sustainable future by applying innovative technologies to value creation. Today, our business domains center on energy, social infrastructure, electronic devices and digital solutions, all essential supports for modern life and society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba Group promotes global operations that contribute to the realization of a world where generations to come can live better lives.
