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Lauren Adey is a seasoned communications and marketing expert, with nearly 15 years experience in the retail industry, most notably at Nordstrom, Joe Fresh and Tanya Taylor. As the Vice President, Marketing and Retail at Cool Climate Club (CCC), Lauren leads programs that connect the world of retail with measurable climate action. CCC partners with forward-thinking brands and their customers to plant and preserve Canadian forests. They pair this process with proprietary technology and turnkey marketing that helps retailers monitor and share their impact.

Magali Amiel is a recognized logistics and transportation expert with over 20 years of international experience. She has led significant research and strategic initiatives across Europe and Canada.

She was involved in several projects in the retail industry related to supply chain diversification, operations, and resilience enhancement. She was instrumental in establishing the main lines of transportation strategy, developing a green transportation strategy for last-mile deliveries, and defining innovative e-commerce strategies for Decathlon Canada.

Currently at CGI, Magali spearheads innovative projects, including the development of a data-sharing platform for the shipping sector, helping drive digital transformation across the industry.

Magali is not just a leader in her field but also a key contributor to industry associations such as CILTNA, InnovLog, and the Montreal Traffic Club. Her active involvement in these associations helps to connect her with a broader network and the industry as a whole.

Megan leads the Retail, ISV and Professional Services team at Microsoft. With a background spanning McKinsey, AI scaleups and musical theatre, she brings deep experience in digital transformation, launching new products and building high performing teams. She is a guest lecturer for the Rotman MBA program at U of T in Strategic Management and loves solving business problems with technology. Above all else she wants technology to make the world a better place for her (and everybody else’s) kids. Outside of work she’s a marathoner, musical theatre enthusiast, angel investor and her husband is desperately trying to get her into golf.

Per Bank is President and Chief Executive Officer of Loblaw Companies Limited, Canada’s food and pharmacy leader, and the country’s largest retailer and private-sector employer. In this role, which he assumed in November 2023, Mr. Bank is responsible for executing Loblaw’s corporate strategy and overseeing all aspects of the business’ day-to-day operations.  

Under Mr. Bank’s leadership, Loblaw operates a network of 2,800 stores and pharmacies, leading e-commerce platforms, and many of Canada’s favorite and most-trusted brands – including President’s Choice, no name, Loblaws, Shoppers Drug Mart, No Frills, Real Canadian Superstore, T&T, Joe Fresh, PC Express and PC Financial. The company’s loyalty program, PC Optimum, is world-renowned with more than 17 million members. Its supply chain and technology networks are among the country’s most robust. 

With a background in engineering and industrial businesses, Mr. Bank’s expertise is exhaustive and undeniable. For over 20 years, he’s acted as Chief Executive Officer for a wide range of consumer and retail companies across various global markets. Prior to joining Loblaw, he was CEO of Salling Group A/S with operations in Denmark, Germany, Poland; CEO of Tesco Hungary; and CEO of Coop Norden’s operations in Sweden, Norway, Denmark. He has also held senior leadership positions with Mars and Danfoss.  

Mr. Bank leads with purpose, values authenticity, and emphasizes open and honest two-way communication with both employees and customers. He is a decisive executive who brings unique voices and perspectives to every discussion.   

Mr. Bank is a native of Denmark, and is married with two children.

Jeanne Beker is a Canadian journalist, media personality, and global fashion icon. Her memoir, Heart on My Sleeve (2024), was released through Simon & Schuster Canada to critical acclaim. With a touching forward by Linda Evangelista, Beker delivers uplifting reflections that walk us through a wardrobe of memory, one article of clothing at a time. Born in Toronto to Holocaust survivors who instilled fearlessness, hard work, and tenacity in her from a young age, she began her professional show biz career at 16. After studying acting in New York and mime in Paris, she moved to Newfoundland where she made her journalistic debut as an arts reporter for CBC Radio. A few years later, Beker returned to Toronto to land a job at CHUM Radio and in 1979, she co-hosted the ground-breaking series The NewMusic. A founding member of MuchMusic, Beker launched the legendary Fashion Television in 1985 which was presented in over 130 countries for 27 years. A seasoned newspaper columnist for several publications, Beker was editor-in-chief of FQ and SIR magazines (2003 – 2008) and has previously authored five books. She is a frequent keynote speaker and guest on myriad lifestyle shows and has been at the creative helm of numerous fashion lines under her own eponymous label. Since 2015, she has acted as Style Editor for The Shopping Channel where she currently hosts the series Style Matters with Jeanne Beker. Beker has received honorary doctorates from St. Mary’s University and OCAD University. Active with several charitable organizations, she has been named to the Order of Canada (2014), inducted into the American Marketing Association’s Hall of Legends (2015), recognized with the Banff World Media Festival’s Canadian Award of Distinction (2012), honoured with a Canadian Screen Achievement Award (2013), and received a star on Canada’s Walk of Fame (2016). 

25 years of total experience in retail design…Oscar has worked with most of Canada’s largest Retailers and Brands and is widely respected by Canada’s Marketing Professionals.

Hockey legend Brian Burke is a dynamic figure in both the worlds of business and sport. He has held leadership positions in several NHL organizations including the Pittsburgh Penguins, Anaheim Ducks, Calgary Flames, Toronto Maple Leafs, and Vancouver Canucks, as well as the United States Olympic national hockey team.

Having led teams to both a Stanley Cup and Olympic silver medal, Burke is a sought-after speaker on leadership, business management and growth, and, of course, his prolific career in professional sports. Burke’s hockey career began in 1987 with the Vancouver Canucks as their NHL player agent and director of hockey operations. He was credited with reviving the franchise as the team won a playoff series and captured a division title during his tenure. From 2005-2007, Burke was the general manager for the Anaheim Ducks, who, under his leadership won the 2007 Stanley Cup championship. Following this, Burke became the president and general manager of the Toronto Maple Leafs before later serving as the president of hockey operations for the Calgary Flames and Pittsburgh Penguins.

In 2010, Burke joined the United States Olympic national team as general manager for the Vancouver Games. He returned for the 2014 Games in Sochi as the director of player development. In recognition of his prolific career, Burke was inducted into the US Hockey Hall of Fame in 2023. Today, Burke is the inaugural Executive Director of the newly formed Professional Women’s Hockey League Association.

Away from the rink, Burke is well known for his work within the community. He is a vocal activist against homophobia in sports, a strong supporter of first response personnel and military service members, an environmentalist, and a humanitarian. Since his son Patrick founded the “You Can Play” project in support of his brother Brendan, Burke has been very vocal about the importance of LGBTQ2+ inclusion in the NHL. He was honoured with a Spirit of Courage Award in 2012 from the Courage Campaign Institute for his work. Burke is also an avid supporter of many philanthropic organizations, including Ducks Unlimited Canada, The Canadian Safe School Network (CSSN), Big Brothers Big Sisters of Canada, Special Olympics Cops, and Computers Merry-Go-Round Children’s Foundation. In May 2011, he was presented with the Easter Seals Toronto’s Tribute award for lending support to kids with physical disabilities and for excellence in business and community service.

Noah Davis is a Senior Associate in Mercer’s Career business based in Toronto. He provides project management, analytical, and consulting support to organizations across North America, with experience spanning industries such as retail, technology, manufacturing, and consumer products. Noah specializes in evaluating and designing effective incentive plans that align with each company’s rewards strategy and broader business objectives. His experience also includes developing compensation structures for both hourly and salaried roles, helping organizations navigate changes in minimum wage legislation and shifting market dynamics

Rupinder is a seasoned data leader with over two decades of experience across financial services, software, telecom, and retail. Her expertise spans data management, business intelligence, advanced analytics, AI, and machine learning. Prior to Sobeys, she was Chief Data Officer and SVP of Data & AI at Hudson’s Bay Company and led Data Science at Bell’s AI Labs. She joined Sobeys in 2021 to build and lead its Enterprise Data Office. Rupinder has a passion for positioning data as a strategic business enabler and has a track record of driving enterprise-level data and AI strategies. She was recognized as a “Global Top 100 Innovator in Data & Analytics” in 2022 and serves on CDO Magazine’s Global Editorial Board. Notably, Rupinder is also a champion for women in tech leadership, having completed an Executive MBA to hone her leadership style and later mentoring a diverse team (at one point, 4 out of 5 of her tech team leaders were women).

Nik Djukic-Walker is a seasoned sales and business development executive with a proven track record of building and scaling high-performing teams within the dynamic digital media landscape. With over 16 years of experience, he has been instrumental in launching and growing some of Canada’s most influential platforms, including TikTok, Instagram, BBC Digital and The Exchange Lab.

As the Executive Director of Global Business Solutions at TikTok Canada, Nik spearheaded the platform’s launch, fostering rapid growth and establishing a strong market presence. His expertise in developing teams and executing innovative marketing strategies has driven significant revenue and market expansion for clients across diverse industries such as automotive, technology, retail, media entertainment, finance and digital natives.

A strategic thinker with a deep understanding of digital and programmatic media, Nik has a history of building successful partnerships and empowering businesses to thrive in the evolving digital ecosystem. His consultative sales approach, combined with a strong foundation in performance marketing, creative development, and ad tech, has positioned him as a trusted advisor to clients and industry peers.

Luc Dumont, a Montreal native, has been working and living in Toronto since 2009 and currently holds the position of Senior Vice-President of Consumer Insights at Leger. He first joined the Leger team in 2010, bringing with him over 25 years of extensive experience in both quantitative and qualitative market research. His areas of expertise include customer experience, usability, product development, and innovation studies. Luc is particularly skilled as a focus group moderator and has conducted qualitative research in various countries throughout his career. 

In his role, Luc is committed to assisting Leger’s clients in creating and adapting experiential strategies that enhance customer loyalty and strengthen brand attachment. He is also a frequent media spokesperson for Leger on a wide range of topics such as customer journeys, new product research, market studies, brand image and positioning, and qualitative research. 

As a senior member of the consulting team at Leger, Luc serves as a strategic advisor to the firm’s clients. His background covers a spectrum of research areas including new product development, market evaluation, brand image and health, strategic marketing, ad testing and tracking, customer satisfaction and experience, advertising, concept testing, segmentation, personification, and usability testing. Luc not only leads the retail and financial services research teams but also oversees the development of discussion guides and questionnaires, manages deadlines, and handles analysis and strategic insights. His contributions are vital in the presentation of results and in his advisory role in all projects. 

Duncan Fulton has been Chief Corporate Officer at Restaurant Brands International since 2018.
This includes leadership for the company’s North American franchising approach,
communications, government relations, issues and crisis management, sustainability and
employee engagement.
Duncan currently serves on the leadership teams for RBI, Tim Hortons and Burger King, as well
as on the Board of Directors for Popeyes’ supply chain co-op, and as the Chairman of the Tim
Horton’s Foundation that helps ~20,000 youth every year develop into confident, successful
adults.
Duncan previously spent 9 years with Canada’s largest and most iconic retailer, Canadian Tire
Corporation, as President of its sports division (Sport Chek, Sports Experts, Atmosphere,
National Sports and Pro Hockey Life), following a number of years as the company’s Senior
Vice-President of Corporate Affairs. Duncan also served as Chief Marketing Officer at Sport
Chek and Mark’s, where he was recognized for his leadership in the company’s brand and digital
transformation, including helping establish e-commerce channels and globally-recognized digital
marketing.
Before joining Canadian Tire Corporation, Duncan spent 6 years at international
communications company Fleishman-Hillard, including as General Manager and Senior Partner
of the Toronto flagship office.
Prior to his agency experience, Duncan spent 9 years working for Canadian political leaders in
provincial and federal governments, including as Press Secretary to Canadian Prime Minister
Jean Chretien.
Duncan has been widely recognized for his executive leadership, including being named
Canada’s Marketer of the Year in 2016 by the Canadian Marketing Association and one of Canada’s 50 Best Executives in 2020 by the Globe and Mail.

Adam is the Senior Vice President of Product & Marketing at Flipp, a leading retail technology company. In his role, Adam is focused on building products and technologies that help people make smart shopping decisions while enabling retailers and brands to influence those decisions through digital merchandising experiences. 

Adam is an experienced, charismatic speaker, who most recently delivered the Concurrent Session at RCC’s Retail Marketing Conference in September 2023, alongside Matthew Cheung. Adam is an accomplished public speaker with the ability to distill complex and large ideas into relatable real-life analogies and examples that bring context and inclusivity to multiple audiences.  

Before joining Flipp, Adam led various businesses at Procter & Gamble including Retail Innovation, eCommerce, Market Strategy & Planning, and the Amazon Business Development Team. Adam graduated from the University of Toronto where he studied Computer Science and Political Science. Before graduation, Adam took a four-year break from University to tour the world as a member of a critically acclaimed reggae-rock band called Panic & the Rebel Emergency.

Karl leads IBM’s Consumer Industry Center of Competency, where he works with retailers and brands to digitally reinvent their businesses and operationalize the use of AI and nextgen capabilities across the business.  Karl has 25 years of experience in retail, fashion, and consumer goods, and has served in executive positions in Strategy, Customer Engagement, and Marketing at Brooks Brothers, Tommy Hilfiger, and The Limited.  Karl began his career in the strategy consulting practice at PricewaterhouseCoopers.

As President of Worldpay Canada Corporation (“WPCC”), Phil oversees the establishment, development, sale, and onboarding of digital payment solutions enabling Canadian companies to expand their global geographic reach, enhance their revenues and competitive positioning in the market. WPCC’s parent, Worldpay Inc., processes over 53 billion transactions a year – making it one of the largest processors in the world.

Prior to joining Worldpay, Phil was responsible for the Merchant Services & Mobile Payment portfolio at Everlink Payment Services, an Interac Acquirer. At both Moneris Solutions and Pivotal Payments (now Nuvei), Phil ran their North American Technology Partner Programs. Finally, Phil started the first decade of his career at The Canadian Bankers Association where he was Director, Payments Systems Strategy.

In April 2024, Phil was selected to be a member of Payments Canada’s Stakeholder Advisory Council which reports to the Board of Directors. Also, Phil has also written extensively on payments, technology and partner management for such publications as the Financial Post, the Globe & Mail, PROFIT, Payments Business, and the Canadian Banker. Finally, Phil is the Chairman/President of the Brampton Golf Club which held the World Junior Girl’s Golf Championship in 2023.

Devin Hryhoruk is an accomplished cultural and strategic leader in the retail industry, with a robust track record of driving innovation and modernization. With over 20 years of experience, Devin has played a pivotal role in transforming retail operations to meet the demands of today’s dynamic customer needs. As the Associate Vice President of Operations at Mark’s, a division of Canadian Tire, Devin oversees strategic initiatives that enhance operational efficiency and elevate customer experiences. Devin’s leadership has led to the successful implementation of advanced technologies, including a company-wide RFID program, which has significantly improved inventory management and streamlined processes. Devin is known for his forward-thinking approach to retail modernization, focusing not only on technological advancements but also on fostering a people-centric culture. Devin leads a team driving the advancement of retail by integrating physical, digital, and operational channels. By prioritizing these elements, Devin has driven meaningful improvements in both employee experiences and customer loyalty.

Sharon Gai is an expert in AI and innovation. She helps organizations become agile disruptors in their industries so they can increase revenue and retain users. In her tenure at Alibaba, she advised brands and heads of state in crafting their digital strategy with programmatic marketing and AI. She has worked with TEDx, Singularity University, UBS, Deloitte, Walmart, LVMH, Nestle, Tetra Pak, Twilio and many others. She is in the AAE list of Top Keynote Speakers in 2023. She is a RETHINK Retail’s Top Retail Expert and a LinkedIn Community Top Voice in 2024. She has appeared on Bloomberg, Reuters, ABC, CBC, CCTV, TechCrunch, Retail Asia, Wired, and The Next Web. She is the author of the book, Ecommerce Reimagined. Sharon has an Honors Bachelor’s degree in International Development from McGill and a Masters in Information Management from Columbia University. When she is not globetrotting (thank you, speaking gigs!), she is jamming on the keyboards or chatting up cool entrepreneurs for Alibaba’s podcast, B2B Breakthrough. 

Jeremias Jansson is the Chief Revenue Officer at Quinyx, leading global revenue growth and customer engagement initiatives to support the company’s mission of empowering frontline workforces. Previously, he served as Chief Sales Officer and Executive Vice President at Unit4, bringing a people-centric approach to enterprise software and driving customer success, operational excellence, and scalable revenue strategies across international markets.

Jayme Johnson is a Partner in IBM Consulting, Canada where she leads the Retail, Consumer Packaged Goods (CPG) and Travel & Transportation (T&T) industries. She is a passionate leader who helps her clients not only drive change into business with technology but also realize the associated benefits from those initiatives. 

Jayme has 25+ years’ experience evolving organizations into resilient virtual enterprises fueled by data, powered by intelligent workflows, enabled by digital technologies, and activated by inspired talent. She leads a team that is partnering with clients coast to coast on many large enterprise-wide digital programs. 

Throughout Jayme’s career at IBM, she has guided organizations through national and global transformations in the areas of Finance, Supply Chain, Customer Service, Marketing and Human Resources. In addition, she possesses a strong background in program governance and change management – the people side of change. 

Jayme is a member of IBM’s Women Executive Council, where she is commited to building and growing diverse teams. She has participated in many internal and external events sharing her experiences and perspectives with our future leaders. She also presented at the Think Conference in Toronto on “How the AI Revolution is Reshaping the Future of Work for Retailers and Consumer Product Companies through AI-powered Intelligent Automation.” 

Jayme is a graduate of Babson College and has completed executive education programs on Understanding and Shaping Transformative Change with the Harvard Business School, as well as the The Judy Project: An Enlightened Leadership Forum for Executive Women with the University of Toronto Rotman School of Management. 

Dr. Ira Kalish is the Chief Global Economist of Deloitte Touche Tohmatsu Ltd. He is a specialist in global economic issues as well as the effects of economic, demographic, and social trends on the global business environment. He has written about the economies of Western Europe, Eastern Europe, Southeast Asia, China, Japan, Mexico and South America, and has also written extensively on global consumer markets. He is the principal author and editor of Deloitte’s Weekly Global Economic Update. ​

Dr. Kalish provides thought leadership and perspectives on economic issues, including their expected impact on business operations and trends, to Deloitte clients as well as Deloitte leadership. He has given numerous presentations to corporations and trade organizations on topics related to the global economy. Dr. Kalish also serves on the Business at OECD Economic Policy Committee which advises the OECD on macroeconomic policy issues. In addition, he serves on the World Economic Forum’s Community of Chief Economists. He is widely traveled and has given presentations in 47 countries on six continents. ​

Dr. Kalish has been widely quoted in the news media; his remarks have been published by the Wall Street Journal, The Economist, The Financial Times, Reuters, and The Washington Post. He has appeared on CNN, CBS News, CNBC, PBS and BBC World Service.​

Prior to his work at Deloitte, Dr. Kalish was chief economist at Retail Forward, a director at PwC, vice president at Bankers Trust, corporate economist at the Eastman Kodak Company, and researcher at the Institute for International Economics.​

​Dr. Kalish holds a bachelor’s degree in economics from Vassar College and a PhD in international economics from Johns Hopkins University. He lives in Los Angeles, CA with his wife and has two adult children.

Marshall Kay leads Avery Dennison’s Retail Transformation Services team, helping retailers and brands fully capitalize on RFID and other Connected Product solutions in their stores and supply chains.  As a Forbes Retail Contributor, and in his role as a Founder & Managing Director of retail consultancy RFID Sherpas, he has advanced the retail community’s understanding and use of RFID over the past decade.  Marshall is an elected member of the Loss Prevention Research Council’s Board of Advisors.

Samir Kulkarni is CEO of Showcase, a national 150-store retailer spanning the USA and Canada.  Known for its hashtag #ShowcaseMadeMeBuyIt with 300 million views on TikTok, Showcase is “The Home of the Hottest Trends”, specializing in emerging social media trends across health, beauty, home, toys, tech, and food – all joyfully retailed in a “fun and interactive” environment in major shopping malls where you can “try it before you buy it”.  Showcase’s proprietary trend-identification technology (increasingly fueled by AI) and social media marketing savvy has propelled it to win Deloitte’s Best Managed Companies Award for 4 years running, as well as the YPO Top 10 Global Innovators Award and the Omnichannel Excellence in Retailing Awards.  Beyond leading Showcase for the last 25 years, Samir appears regularly in national media speaking about the trend retailing industry, including Bloomberg, Inc. Magazine, The Globe and Mail, New York Business Journal, CTV, Retail Insider, Authority Magazine, The Playground Podcast, and more.  Samir also serves on the Board of Directors of Retail Council of Canada to promote retail advocacy and sound public policy.  Samir holds an MBA from Yale University and lives near Toronto with his wife Divya and two kids.

Avec plus de 20 ans d’expérience de collaboration avec des marques nationales et des détaillants de premier plan, Marc-André Léonard, directeur du développement du marketing en magasin, est un professionnel accompli qui a développé et mis en œuvre avec succès des stratégies de marketing novatrices stimulant la croissance et améliorant l’engagement des clients dans des environnements de vente au détail dynamiques. 

With over 20 years of experience working with leading National Brands and Retailers, Marc-André Léonard, Director of In-Store Marketing Business Development, is an accomplished professional who has successfully led and developed innovative marketing strategies that drive growth and enhance customer engagement in dynamic retail settings.

Wilson Leung is a Principal in Mercer’s Career business based in Toronto, with extensive experience working with retail organizations across Canada. As the advisor for Mercer’s Retail Survey, [Your Name] provides strategic guidance to help companies navigate the evolving retail landscape. Prior to joining Mercer, [Your Name] held leadership roles in Total Rewards and store operations within the Canadian retail and financial services industries. Their expertise spans compensation benchmarking for executive and broad-based employee populations, designing effective incentive programs, and identifying opportunities to optimize compensation strategies and investments. 

Kais Makhlouf is Vice President, Digital Solutions at Thinkmax, responsible for fostering and leading the practice with a mission to provide clients with technological and creative ideas and solutions to help them achieve their business digital transformation. Prior to joining Thinkmax, Kais held the position of VP, Strategic Partnerships at Nurun (a global full service interactive agency) and Orckestra (Commerce Cloud Software), where he led and managed major multi-million dollar international accounts in the travel, retail, distribution, media, manufacturing and CPG (Consumer Packaged Goods) sectors. In these positions, Kais has also developed new offers and established long standing partnerships and alliances with world class technology organisations such Microsoft, IBM, SAP, Sitecore, Optimizely and many others. 

Amanda (AJ) Lillie is Vice President of Client and Partner Management for Global Merchant Services at American Express Canada, where she leads the development of relationships and strategies with the company’s largest Canadian merchants and payment service providers. AJ leads a national team dedicated to delivering enhanced partner and customer value, expanding merchant coverage across Canada and driving growth for collective business success.  

With over 13 years of experience at American Express, AJ has built a broad expertise across merchant services, communications, customer acquisition, product management, and partnerships. She is known for her strategic insight, energized leadership, and commitment to empowering inclusive teams, all while delivering mutual value to Amex’s partners and customers. She is a past recipient of the American Express President’s Award of Achievement. 

AJ holds a Bachelor of Arts from McGill University and lives in Toronto with her husband and two young children.

Sean McCormick is an expert in consumer spending data. Sean joined Moneris in 2015 and is the Vice President of Business Development, Moneris Data Services, which enables private and public sector organizations to use payment data to improve their economic forecasting capabilities and inform their economic development strategy. Sean specialized in SaaS products until the onset of the pandemic when governments needed trusted and reliable consumer spending data to make crucial policy decisions that were necessitated by the historical shift in consumer spending behaviour.   

Working with both the public and private sectors, Sean created a network of like-minded researchers, analysts and economists who leveraged Moneris data as an input to pandemic support and recovery strategy. This network continues to leverage Moneris spending insights to support a wide range of research objectives to better understand the impact of economic trends in different categories across Canada, including retail.  

Eric Morris is the Managing Director and Head of Google’s Retail practice in Canada, where since 2002, he has worked alongside the country’s top marketers and advertising agencies.  

Eric has held several leadership roles at Google Canada, leading sales, operations, research, strategy and analytics for Google’s advertising business. Most recently, he led Google Canada’s search and performance advertising business.  

In 2016 Eric was named inventor and issued a patent in the United States for identifying rising search queries and trends at scale for advertisers worldwide. 

Eric was elected to the Interactive Advertising Bureau of Canada’s board of directors in 2009, and elected Chair of the board in 2015. 

Lisa Nordin is a passionate people leader, committed to driving results and profitability. She has spent her career in Specialty Retail, both on the Sales and Operations sides of the business. She currently leads Operations and Experience for Indigo, Canada’s biggest bookseller.

Ian Rosen is the President & Chief Operating Officer at Harry Rosen, where he is responsible for driving profitable growth across each of the company’s three banners: Harry Rosen, FinalCut and The Outlet by Harry Rosen. Ian sits on the Harry Rosen Board of Directors.

In his role, Ian works with Executives across Sales Management, Merchandising, Marketing, Digital and IT functions to ensure operations are aligned towards delivering on the Harry Rosen brand promise to provide exceptional service to clients throughout every touchpoint. Since joining Harry Rosen in 2018, Ian has led the company’s transformation to extend relationships with customers onto digital channels and enhance the shopping experience with technology (both online and in-store).

Ian marks the third generation of Rosen’s to enter the company founded by his grandfather. Prior to joining Harry Rosen, Ian was a Management Consultant at Bain & Company in Chicago where he focused on Strategy, Retail and Digital projects. Ian holds both an MBA from the Kellogg School of Management and an HBA from Ivey Business School.

Spécialisée dans le marketing en magasin, Anne-Marie compte plus de 20 ans d’expérience de direction dans le secteur du détail et le marketing imprimé. Son approche pratique et sa connaissance approfondie de l’industrie font d’elle une partenaire de confiance pour l’organisation de campagnes en magasin percutantes partout au Canada. 

Anne-Marie has 20+ year leadership background in retail and print marketing, specializing in In-Store Marketing (ISM). Her practical approach and deep industry knowledge make her a trusted partner for impactful in-store campaigns across Canada.

Mark Ryski is the Founder and CEO of HeadCount, a recognized authority on store traffic and conversion analytics, and a three-time author. He was named a Top Retail Expert for 2025 by ReThink Retail and has been a featured RetailWire BrainTrust contributor for the past seven years, sharing insights on key retail trends and strategies. For over two decades, he has helped leading retailers in more than 20 countries unlock millions in missed revenue opportunities by leveraging data-driven traffic and conversion strategies. His expertise has been featured in numerous leading industry publications including Forbes.com, Chain Store Age and RetailWire.

Kerri-Ann Santaguida is a dynamic executive driving growth in revenue and market share as Vice President and General Manager of Merchant Services at American Express Canada. She leads a large national team across Canada, delivering innovation in payment management for merchants, fostering business success. Kerri-Ann is deeply committed to supporting small businesses, demonstrated by her leadership of Amex Canada’s Shop Small Programs.  

She is also an advocate for workplace diversity, actively promoting women’s advancement as co-executive sponsor of the Women’s Interest Network at Amex. Her dedication to community involvement shines through her role in the Weekend to Conquer Cancer, leading Team Amex to top corporate fundraising ranks.  

Recognized as one of the Top 100 Most Powerful Women in Canada by the Women’s Executive Network and has been named a Top Mentor since 2017. She is a three-time recipient of the American Express Presidents Club Award winner for Leadership and, was inducted into the company’s Hall of Fame for exceptional career achievements.   

Kerri-Ann’s work has made a significant and lasting impact in the areas of business, colleague, and community engagement. 

Alain Sawaya is a Partner and the National Leader for KPMG in Canada’s Supply Chain and Procurement services. Alain has cumulated more than 25 years of experience in Executive roles in Commercial Supply Chain and Operations Management covering Demand, Inventory, and Supply Planning. His broad international experience in industry and consulting in the Retail industry, Life Sciences, Food and Beverage, Spirits and Wine, Consumer Packaged Goods, and Industrial has allowed him to head strategic business transformation initiatives at more than one hundred major companies worldwide. Before joining KPMG, Alain held senior positions at a major Home Improvement Retailer, where he was Vice-President, Merchandising and Supply Chain Services.

Alain helps KPMG clients increase profitability, reduce costs, and increase efficiency within strategic and operational end-to-end merchandising, commercial supply chain, and consumer analytics initiatives. More specifically, Alain has led major initiatives providing added value across to the organization, process, and technology projects.

With over 18 years of experience in retail, gaming, real estate, marketing, financial services, analytics, customer insights and geodemography, Michael brings his passion for combining technical and analytical expertise to deliver data-driven insights in support of strategic objectives. His expertise lies in leveraging omnichannel opportunities to help retail, restaurant and gaming clients find the best location opportunities and to develop the optimum media mix in reaching targeted consumers for future growth.

Doug Stephens has been called “the futurist that futurists follow”. As one of the world’s foremost business futurists and retail industry experts, he decodes the forces reshaping commerce and translates them into strategic advantage. As the founder and CEO of Retail Prophet, Stephen’s the go-to authority for global brands like IKEA, Nike, Coca Cola, and Louis Vuitton. His dynamic keynotes don’t just explore business transformation; they reveal the surprising competitive advantages waiting for organizations bold enough to reimagine their future in this era of unprecedented disruption. Stephens is an internationally bestselling author of three books on the future of consumerism including his most recent, Resurrecting Retail: The Future of Business in a Post-Pandemic World. His insights provide a roadmap for businesses seeking to thrive amid radical shifts in technology, consumer behaviour, and competitive landscapes. As a nationally syndicated retail columnist for CBC Radio, Stephens’ thought leadership reaches audiences across the country. His unique perspectives on trends in economics, technology, and consumer behaviour have made him a sought-after voice in leading global publications and media outlets, with features in The New York Times, The Wall Street Journal, and Fast Company, and on the BBC. Stephens also sits on multiple corporate and academic advisory boards, including the David Sobey Centre for Innovation in Retail at St. Mary’s University. As one of the world’s most sought-after business speakers, Stephens offers an ever-evolving array of cutting edge and compelling topics, suitable for any business audience.

As the founder of The Smart Factory by Deloitte @ Montreal, Alan is responsible for the leadership of our state-of-the-art experience centre where clients can visualize their warehouse and manufacturing operations of the future. He has over 25 years of experience in supply chain strategy, distribution network design, WMS implementation and distribution centre simulation, design, and implementation in a variety of industries and countries. He is a recognized guest speaker at important industry conferences across North America related to supply chain strategy, warehousing, and automation.

Alfredo Cunanan Mendoza Tan is a dynamic leader with a proven track-record of harnessing the power of technology & digital capabilities to transform consumer experiences and deliver impact for organizations. In his role as Chief Digital & Information Officer at Canada Goose, Alfredo is focused on enhancing the company’s omnichannel global shopping experience and driving operational efficiencies across the entire value chain. He leads strategy development, implementation and adoption of all global consumer-facing digital platforms, e-commerce, loyalty, data, automation & AI, global media, contact centers and enterprise technology services. 

Alfredo was a pioneering leader at Meta Platforms Inc. (Facebook/Instagram/WhatsApp), as one of the first 1000 employees globally working in North America, Latin America, and the Asia Pacific region.  He helped to transform the company into a global media and technology powerhouse. He has held senior executive roles at Loblaw Companies Limited, Rogers Sports & Media, WestJet Airlines and Yahoo! Inc. He began his career as a Systems & Design Engineer in the Telecommunications Industry at BCE Inc. Alfredo is also an industry professor in the Strategic Management Faculty at McMaster University, a guest lecturer in The Directors College’s Innovation Governance program for Board Directors and is on the Leadership Council at the Perimeter Institute for Theoretical Physics. Alfredo holds an HBSc from the University of Toronto, an MBA from McMaster University, an LLM from the University of Toronto Law School, a Post Graduate Diploma from The University of Oxford and is a graduate of the Advanced Management Program at the Harvard Business School. In his free time, he can be found playing tennis, practicing Muay Thai, travelling the world with his family and cuddling their 3 dogs and 2 cats.

Mary Ann Vitale is a seasoned leader in the fashion and merchandising industry, with over two decades of experience in brand development and strategy. As the current Vice President of Merchandising for Garage, one of the industry’s most innovative retail brands, Mary Ann leads the merchandising and design teams to drive the vision and execution of all merchandising initiatives, including product collections, strategies, and retail presence. 

Mary Ann’s career began at Groupe Dynamite, where she served as Merchandise Director for Garage from 2002 to 2012. During her tenure, she was instrumental in shaping the brand’s direction and establishing its unique identity. 

She then transitioned to Reitmans, where she spent six years as the Merchandise Director for HYBA Activewear. In this role, she defined the brand’s merchandising strategy and managed product assortments. 

In May 2018, Mary Ann returned to Groupe Dynamite as the Senior Director of Merchandising at Garage. She spearheaded the brand’s expansion, developed strong product assortments, and streamlined operations to enhance customer experience and drive growth. 

Mary Ann’s proven ability to drive brand success and develop innovative product strategies has established her as a leader in the retail merchandising industry. 

Marty is a Partner and National Retail Leader for Deloitte in Canada. He has been advising the Retail industry for 28 years.  He has advised over 30 retailers in North America and internationally on programs focused on driving significant financial and operational improvements.   

He is focused on ensuring that Retailers can realize the business value of large technology modernization initiatives.  These projects bring numerous challenges to clients in how to adapt their businesses to become more competitive and respond to changing industry dynamics.  He is a retail thought leader that has been quoted in The Wall Street Journal, BNN and Retail Insider and initiated several retail studies and industry leading benchmarking programs. 

Ian White is a career retailer with more than 30 years of experience leading several well-known Canadian brands. He brings a strong track record of driving growth, building high-performing teams, and delivering innovative customer experiences. 

In November 2024, Ian was appointed President and CEO of Home Hardware Stores Limited, bringing his deep industry knowledge to one of Canada’s most iconic brands. He also serves on the company’s Board of Directors. 

Prior to joining Home Hardware, Ian spent a decade in senior executive roles at Parkland Corporation, a global fuel, convenience, and food retailer. Most recently, he served as President of Parkland Canada, where he led the company’s Canadian retail, commercial, wholesale, and M&M Food Market businesses. 

His earlier roles include Senior Vice-President of Strategic Marketing and Innovation at Parkland, Head of Dollar Financial Group’s subsidiary (National Money Mart Company), and nearly two decades in progressively senior roles at Canadian Tire Corporation. 

Ian has also contributed to the industry through board roles with the Convenience Industry Council of Canada and the Canadian Chamber of Commerce’s Western Executive Council. 

Diane J. Brisebois, CAE, is the President and Chief Executive Officer of Retail Council of Canada (RCC). She oversees the largest retail association in Canada serving over 45,000 retail establishments including independent merchants, chain stores, mass merchants, big box and online retailers. RCC’s membership covers all segments of the retail market including general merchandise, grocery and pharmacy.

Diane joined RCC as its President and CEO in January 1995. Diane has held CEO positions in the not-for-profit sector representing various industries for the past 35 years.

Diane has and continues to serve on a variety of Boards across North America.

Ms. Brisebois is Immediate Past Chair of the Fair Factory Clearinghouse (FFC), an organization established to enable collaboration between vendors and retailers in assessing and improving workplace conditions globally.

Ms. Brisebois is also the Immediate Past Chair and a member of the Executive Committee of the Forum of International Retail Association Executives (FIRAE) which represents retail associations from more than 30 countries brought together to collaborate on issues affecting the retail sector globally.

Ms. Brisebois also served for many years on the Board of Covenant House Toronto, on the Board and as Chairman of the Traffic Injury Research Foundation and on the Board and as Chairman of the Canadian Society of Association Executives.

She currently serves on:

• The Ted Rogers School of Retail Management Advisory Council
• The Advisory Board of the University of Alberta’s School of Retailing
• The Board of the Toronto Region Board of Trade, and
• The Board of Stewardship Ontario (Ontario Blue Box Program)

Ms. Brisebois is a native of Montreal, Quebec and now resides in Toronto, Ontario.

Michael is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience and has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated on thought leadership panels worldwide.

Michael is also the producer and host of a network of leading podcasts, including Canada’s top retail industry podcast, The Voice of Retail, plus the Remarkable Retail with author Steve Dennis, Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois, all available on Apple, Spotify, Amazon and all major podcast platforms.

Santo Ligotti is the VP of Member Services and Marketing at Retail Council of Canada and brings over 20 years of experience of marketing leadership. Santo began his career in data sciences and progressed to lead B2B/B2C marketing teams across financial, technology and payments industries including companies such as TD Canada Trust, Rogers Communications, CIBC, Moneris and JPMorgan Chase.

In addition, Santo is the President Elect for the  American Marketing Association, Toronto Chapter and teaches part time at George Brown College and York University. Santo holds an undergraduate degree in statistics from McMaster University, a Master’s in Information Science from the University of Western Ontario and an MBA from York University.