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Revolutionizing Retail: Harnessing AI for Personalized Customer Experiences, Operational Efficiency, and Enhanced Security 

Tuesday, June 3

11:30 am

- 12:15 pm

Speakers:

Karl Haller

Partner, Consumer Center-of-Competency

IBM

Karl Haller

Partner, Consumer Center-of-Competency

Karl leads IBM’s Consumer Industry Center of Competency, where he works with retailers and brands to digitally reinvent their businesses and operationalize the use of AI and nextgen capabilities across the business.  Karl has 25 years of experience in retail, fashion, and consumer goods, and has served in executive positions in Strategy, Customer Engagement, and Marketing at Brooks Brothers, Tommy Hilfiger, and The Limited.  Karl began his career in the strategy consulting practice at PricewaterhouseCoopers.

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In this panel, we will explore the transformative power of AI in retail stores for customers, colleagues and operations. The session will examine how generative AI can provide contextual personalised assistance and experiences, how computer vision can monitor merchandising performance, customer behaviour, store productivity and detect suspicious activities. In addition, we will discuss the growing use of event orchestration to optimize performance and robotic automation in stores to accelerate replenishment and fulfilment. The session will facilitate open discussion, shared experiences and questions, so that participants can learn about opportunities, challenges and best practices for AI-powered stores. 

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