Les Haut-Parleurs

Sophie DeLadurantaye is the Director of Parcel Returns at Canada Post, where she spearheads the development and implementation of strategies aimed at enhancing merchants’ return processes throughout the value chain. With over two decades of expertise spanning across product development, marketing, retail, data and digital analytics, Sophie brings a wealth of experience to her role. Her commitment to driving transformative changes for business growth and customer satisfaction is evident in her proactive approach to understanding the rapidly evolving returns landscape across the country. Through industry research and direct engagement with customers, Sophie remains at the forefront of innovation, ensuring Canada Post continues to meet the evolving needs of merchants and consumers alike.

Dustin Fuhs is the Editor-in-Chief of Retail Insider, Canada’s most-read retail trade publication. He has over 20 years of experience in the retail, marketing, entertainment and hospitality industries. He has worked with Retail Insider since 2020 in a number of roles, including associate publisher of the Retail Insider magazine. Dustin was named as Editor-in-Chief of Retail Insider in 2022. 

Patrick Guedj is a founding partner of Thinkmax Consulting and the firm’s current AI practice lead. Having moved on from leading Microsoft Dynamics implementations at a global “Big Four” consulting firm to help found Thinkmax, he brings nearly 20 years of experience in Management Consulting and IT to major projects with a unique focus on digital transformation for retailers, incorporating the latest technologies to provide deep insights and improve global customer experience. With a unique focus on the impact of AI across all levels of corporate function, he helps Thinkmax’s largest clients envision a compellingly connected future which becomes more of a reality with each passing day.

Naqaash Pirani is the Head of Digital Strategy for Adobe Canada. He leads a team of consultants that provide C-level guidance to large enterprises on digital innovation and customer experience transformation. Prior to joining Adobe, Naqaash held senior consulting roles at Hootsuite and PwC. 

Naqaash completed his undergraduate studies in computer science at Queen’s University and holds an MBA in the Management of Technology and Innovation from the Ted Rogers School of Management. He is an active member of the community, and has advised on several boards and initiatives aimed at helping organizations prepare for, and adapt to, AI and the future of work.