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AI That Powers a More Confident Customer Journey

Tuesday, June 2

9:45 am

- 10:15 am

Speakers:

Dave Stevens

Chief Technology Officer

Groupe Dynamite

Dave Stevens

Chief Technology Officer

Dave Stevens serves as our Chief Technology Officer, overseeing all aspects of technology, data, cyber security and artificial intelligence engineering. Mr. Stevens joined Groupe Dynamite in 2022, bringing extensive experience from his previous roles as Senior Vice President of Global Technology at Spin Master and Vice President of Innovation and Chief Information Officer at Munich Re Canada. Mr. Stevens has approximately 32 years of retail and other relevant experience. He holds a Bachelor of Applied Arts degree from Toronto Metropolitan University.

Speaking at:

AI is reshaping every moment of the shopping journey, helping customers find the right products, compare options instantly, and make confident decisions. This session explores how retailers are building intelligent, customer-facing tools that adapt to context, elevate discovery, and strengthen overall engagement. You’ll walk away with a clear understanding of what effective AI looks like in real retail environments, how to design systems that are both helpful and trustworthy, and the practical steps teams are taking today to integrate personalized AI into the customer experience in ways that drive satisfaction and conversion.

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