Agenda

Reinventing the Department Store in a New Era of Customer Expectations

Wednesday, June 3

2:00 pm

- 2:40 pm

Speakers:

Frederick Lecoq

Chief Marketing and Digital Officer

La Maison Simons

Chris Glover

Host of Metro Morning

CBC Radio

Main Session Hall

Department stores are at a crossroads. Shifts in consumer behaviour, intensifying competition, and rising operating costs have placed sustained pressure on a model that once defined the retail landscape. Yet some retailers continue to evolve, demonstrating that relevance and growth are still possible. This session explores how leading a Canadian legacy retailer are responding to these challenges by elevating the customer experience through immersive environments, curated assortments, and seamless integration of digital and physical channels. A highly anticipated conversation offers insight into how luxury-driven personalization, elevated service models, and community-focused engagement can transform department stores into destinations that inspire discovery rather than just transactions.

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