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5 Retail Use Cases in How Agentic AI is Helping Drive Customer Engagement and Loyalty

Tuesday, June 2

12:45 pm

- 1:05 pm

Speakers:

Amir Hameed

SVP, WW Solution Sales & Engineering

Ring Central

Amir Hameed

SVP, WW Solution Sales & Engineering

Amir Hameed is a professional engineer with over 25 years of UC/CC domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks, and 8×8. As the current Senior Vice President of WW Solution Sales & Engineering at RingCentral, Amir and his organization work with partners and prospects to support customers’ digital transformation strategies worldwide as they migrate their business communications to the Cloud. Amir resides in Toronto, Canada.

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Retail teams are using agentic voice AI to improve customer engagement across stores, digital channels, and contact centres. See how brands are using solutions such as RingCentral AI Receptionist, AI Virtual Assistant, and AI Conversation Expert to reduce response times, support customers around the clock, and deliver more personalized experiences. Along the way, learn how the conversation data generated by these tools is providing retailers with new intelligence to inform service, engagement, and loyalty strategies.

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