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Presenting Sponsor


Creating Exceptional Experiences

May 29, 2024

2:00 pm

- 2:45 pm


Peter Hughes

National Customer Experience Practice Leader

KPMG Canada

Sylvain Michel

Senior Vice President, Strategy & Change

Holt Renfrew

Tommaso Brusò


Eataly North America

Explore trailblazing strategies that transform customer experiences, both online and in-store, tailored to enhance loyalty and sales in Canada’s retail landscape.  Peter Hughes, National Customer Leader at KPMG, shares the latest retail disruptors and then sits down to chat with retailers who are breaking the mold. Enjoy one on one conversations on how they have pushed the boundaries on customer experience and continue to delight customers.

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