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Presenting Sponsor


How to Turn Returns into Returning Customers

May 28, 2024

11:50 am

- 12:35 pm


Sophie DeLadurantaye

Director of Parcel Returns

Canada Post

Concurrent Theatre C

Ecommerce returns are the classic double-edged sword. Done correctly, they differentiate businesses, drive profitability and boost loyalty. Yet, excessive returns pose challenges. Join us as we share insights from a series of surveys with Canadian shoppers and retailers. We’ll distill five key findings into a session that guides the creation of an effective return strategy that benefits retailers, customers and our planet.

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