How to Turn Returns into Returning Customers

Mamta has over a decade of experience leading initiatives that directly address customer needs and support business growth. Her deep understanding of the market and customer influences has enabled her to launch direct marketing products and online solutions, develop communication strategies that are customer focused and curate segment-based content to support business development. Mamta was recently responsible for developing and executing marketing strategies with a focus on driving growth of the parcels business and nurturing customer relationships. She now leads a team of marketing professionals responsible for crafting and delivering the voice of business in market – defining value propositions and messaging by segment, channel, and audience – reaching businesses through effective communication, marketing, and selling strategies.

In this Customer Success Manager role, Dale is responsible for driving the successful integration of Canada Post’s ecommerce value proposition with the strategic goals of some of the largest retailers across Canada. His experience in business development, client acquisition, and executing complex sales strategies has enabled Dale to have a rich understanding of the market and the needs of retailers. Dale is the a recipient of numerous sales excellence awards for his commitment to the successful business outcomes of his retail partners, for putting customers first, and for embodying Canada Post’s overarching purpose: A Stronger Canada – Delivered.