Sophie DeLadurantaye is the Director of Parcel Returns at Canada Post, where she spearheads the development and implementation of strategies aimed at enhancing merchants’ return processes throughout the value chain. With over two decades of expertise spanning across product development, marketing, retail, data and digital analytics, Sophie brings a wealth of experience to her role. Her commitment to driving transformative changes for business growth and customer satisfaction is evident in her proactive approach to understanding the rapidly evolving returns landscape across the country. Through industry research and direct engagement with customers, Sophie remains at the forefront of innovation, ensuring Canada Post continues to meet the evolving needs of merchants and consumers alike.
Sophie DeLadurantaye
Director of Parcel Returns
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