Concurrent A
Retail’s next productivity leap won’t come from working harder—it will come from redesigning work. Agentic AI is reshaping how work gets done, and retail leaders face a critical choice: lead the shift or fall behind. Join Adrian Lang, Chief People and Legal Officer at Staples Canada, research leaders from IBM’s Institute for Business Value (IBV) and Mark Innes, Associate Partner at IBM, for a candid executive discussion on turning agentic AI momentum into real business results. IBM’s IBV 2026 CEO Study shows that 59% of CEOs expect CHRO influence to rise, signaling a fundamental shift in who owns transformation and value creation. This session cuts through the hype to focus on what truly drives impact—how to redesign workflows, build the right skills, and realign culture to unlock productivity at scale and convert AI investment into measurable ROI.
