Agenda

The Next-Gen Customer: Serving Four Generations at Once

Tuesday, June 2

11:30 am

- 12:15 pm

Speakers:

Michael Scida

Vice President, Retail Business Development

Environics Analytics

Marie-Hélène Cusson

Vice-President, Digital

RONA

Retailers are no longer serving “a customer,” but multiple generations with very different expectations. The challenge isn’t just personalization anymore, it’s prioritization within finite store space, assortment, and operational constraints. Economic pressure, smaller formats, labour considerations, and differing levels of digital and AI adoption only add to the complexity, making it critical for retailers to rely on data to guide decisions

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