Turning Agentic AI Into Operational Advantages ​

Frederic is Leader of AI & Innovation for Microsoft Solutions at Talan Americas. He helps organizations turn AI ambition into measurable business value by bridging strategy, architecture, and execution. Working at the intersection of business and technology, he guides teams in designing and deploying scalable, secure, and responsible Microsoft-based solutions.

Frederic partners closely with both technical and executive stakeholders to shape AI-driven initiatives, modernize platforms, and accelerate the transition from experimentation to real-world impact. He is passionate about building high-performing teams, fostering a culture of innovation, and enabling organizations to navigate change with clarity and confidence.”

Erik Penno is a senior retail and digital commerce executive with 20+ years of experience leading customer experience, marketing, and ecommerce operations. Most recently as VP, Digital & Marketing at Designer Brands Canada, where he ran a national omnichannel business and drove a significant lift in customer satisfaction. With prior leadership roles at The Home Depot Canada, the LCBO and Ontario Cannabis Store, and Rogers’ Today’s Shopping Choice, he is recognized as a people-focused leader who builds strong teams and translates customer insight into measurable growth across complex retail organizations.