Tuesday, June 2
12:45 pm
- 1:05 pm
Speakers:
Jane Cheung
Global Research Leader for Consumer Industries, Institute for Business Value (IBV)
IBM
Global Research Leader for Consumer Industries, Institute for Business Value (IBV)
Jane leads the global thought leadership agenda for the retail and consumer products industries, collaborating with senior leadership teams to identify growth opportunities, shape strategy, and drive results. With over 30 years of expertise, she blends deep industry knowledge with innovative solutions to help organizations transform, scale, and deliver lasting impact.
Speaking at:
Concurrent A
Consumers are adopting AI faster than brands—resetting expectations for speed, relevance, and value. Retailers are rethinking how they engage, as traditional models struggle to keep pace with AI-enabled customers. At the same time, AI is evolving from assistant to agents. Shoppers are increasingly comfortable with systems that act on their behalf, forcing a shift to orchestrated, end-to-end agentic commerce. In this new landscape, trust becomes the critical growth driver for both human and algorithm. Winning in AI-driven commerce depends on trusted data, transparent practices, and consistent experiences that influence both people and agents.
Booth #229
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service. Visit www.ibm.com for more information.
